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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am setting the Priority of a ticket through an email
header using this code as an example…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a
href="http://lists.bestpractical.com/pipermail/rt-users/2005-November/035291.html">http://lists.bestpractical.com/pipermail/rt-users/2005-November/035291.html</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I would like to run a scrip after this priority is set and
then send an email to a pager is the priority is 4 or higher. I am
sending this to the pager using…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a
href="http://search.cpan.org/~ruz/RT-Action-NotifyGroup-0.02/lib/RT/Action/NotifyGroup.pm">http://search.cpan.org/~ruz/RT-Action-NotifyGroup-0.02/lib/RT/Action/NotifyGroup.pm</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The action to send to the pager works. But I can’t
get the scrip to do anything based on the priority. Has anyone tried
anything like this? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Arial Black"><span style='font-size:12.0pt;
font-family:"Arial Black"'>Brad Pinkston<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Arial Black"><span style='font-size:8.0pt;
font-family:"Arial Black"'>Senior Systems Administrator<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Arial Black"><span style='font-size:8.0pt;
font-family:"Arial Black"'>New Media Gateway<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Arial Black"><span style='font-size:8.0pt;
font-family:"Arial Black"'>O: 214.206.3485<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Arial Black"><span style='font-size:8.0pt;
font-family:"Arial Black"'>M: 469.682.6487<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Arial Black"><span style='font-size:8.0pt;
font-family:"Arial Black"'>F: 303.496.2712<o:p></o:p></span></font></p>
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12.0pt'> <img border=0 width=189 height=29 id="_x0000_i1025"
src="cid:image002.jpg@01C66E13.F96026E0"></span><o:p></o:p></font></p>
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