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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Hello,</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Perl 5.8.6; RT 3.4.5, using MySQL.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>I have messed around with permissions, including SetOwner, ModifyTicket,
TakeTicket, and StealTicket.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>I cannot assign ownership of a Ticket.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>RT Essentials says:</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> </span></font></p>
<h3><b><font size=4 face="Times New Roman"><span style='font-size:13.5pt'>3.6.
Assigning a Ticket</span></font></b></h3>
<p class=doctext><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Tickets can have an owner—the user responsible for working on the
ticket or for coordinating the work. To assign a ticket to someone, go to the
People form from the ticket display page, and select the user from the Owner
drop-down list, as shown in <a
href="http://safari.oreilly.com/JVXSL.asp?x=1&mode=section&sortKey=rank&sortOrder=desc&view=section&xmlid=0596006683/rtessentials-CHP-3-SECT-6&k=20&g=&srchText=assign&code=&h=1&m=0596006683&l=1&j=list&catid=&s=1&b=1&f=1&t=1&c=1&u=1&r=&o=1&n=1&d=1&p=1&a=0&page=0#rtessentials-CHP-3-FIG-7">Figure
3-7</a>. This list contains the usernames of all the users allowed to own
tickets in the ticket's current queue.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>I try this, and only “Nobody” appears as an
option. </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Please advise.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Thanks,</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Bill</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'> </span></font></p>
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