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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’ve just recently upgraded from 3.4.5 to
3.6.0pre1. Everything seems to be working fine now (after dealing with
some GD issues) except that I receive an error on the RT at a glance
page. I am completely new to Linux and RT (this is the first system
I’ve ever installed and the first app I’ve ever configured) and
have no idea what I’m looking at here. I got 3.4.5 up without any
problems, but ran into a few snags with 3.6. I searched gossamer threads
and saw that someone had emailed about this in August with version 3.5.2, but
didn’t see any response. Hopefully someone a bit more experienced
can help.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Joshua Hunter<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>____________________________________________</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>System error<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>error: Can't call method "Content" on
an undefined value at /opt/rt3/share/html/Elements/MyRT line 76.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>context:
...
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>72: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>73: unless (exists
$session{'my_rt_portlets'}) {<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>74: my ($d_portlets) =
RT::System->new($session{'CurrentUser'})->Attributes->Named('HomepageSettings');<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>75: my $user =
$session{'CurrentUser'}->UserObj;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>76:
$session{'my_rt_portlets'} = $user->Preferences('HomepageSettings',
$d_portlets->Content);<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>77: }<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>78: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>79: my $portlets =
$session{'my_rt_portlets'};<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>80: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>... <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>code stack:
/opt/rt3/share/html/Elements/MyRT:76<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>/opt/rt3/share/html/index.html:79<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>/opt/rt3/share/html/autohandler:279<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>raw error<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Can't call method "Content" on an undefined value
at /opt/rt3/share/html/Elements/MyRT line 76.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Trace begun at /usr/share/perl5/HTML/Mason/Exceptions.pm
line 129<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Exceptions::rethrow_exception('Can\'t call
method "Content" on an undefined value at
/opt/rt3/share/html/Elements/MyRT line 76.^J') called at
/opt/rt3/share/html/Elements/MyRT line 76<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Commands::__ANON__ at
/usr/share/perl5/HTML/Mason/Component.pm line 135<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9fc2e2c)')
called at /usr/share/perl5/HTML/Mason/Request.pm line 1251<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line
1245<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Request::comp(undef, undef) called at
/opt/rt3/share/html/index.html line 79<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Commands::__ANON__ at
/usr/share/perl5/HTML/Mason/Component.pm line 135<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9ecdf4c)')
called at /usr/share/perl5/HTML/Mason/Request.pm line 1251<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line
1245<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Request::comp(undef, undef) called at
/usr/share/perl5/HTML/Mason/Request.pm line 914<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x9f88148)')
called at /opt/rt3/share/html/autohandler line 279<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Commands::__ANON__ at
/usr/share/perl5/HTML/Mason/Component.pm line 135<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9de06f4)')
called at /usr/share/perl5/HTML/Mason/Request.pm line 1246<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line
1245<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/share/perl5/HTML/Mason/Request.pm line 459<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line
459<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line
411<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9f88148)')
called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 165<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9f88148)')
called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 832<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x8875278)',
'Apache2::RequestRec=SCALAR(0x9f8bd54)') called at /opt/rt3/bin/webmux.pl line
123<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>eval {...} at /opt/rt3/bin/webmux.pl line 123<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>RT::Mason::handler('Apache2::RequestRec=SCALAR(0x9f8bd54)')
called at -e line 0<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>eval {...} at -e line 0<o:p></o:p></span></font></p>
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