Hi,<br>
<br>
I have a need to change ownership of a ticket when the person working
on the ticket is not the owner via a scrip. But it won't change
the owner. I've tried the following with no success.<br>
<br>
$self->TicketObj->SetOwner( $StaffName,'Force') <br>
<br>
$self->TicketObj->SetOwner( $StaffName,'Steal')<br>
<br>
<br>
Also, how do I specify the encoding in the following:<br>
<br>
$self->TicketObj->Comment( Content => $NewContent );<br>
<br>
Thanks,<br>
Roman<br>