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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am trying to create a script with a custom condition that runs
upon ticket creation. Depending on the value of a user-defined field, the
scrip should use one template or another.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>So far, in my Custom Condition I have:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>if ($self->TransactionObj->Type eq
"Create"){<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:.5in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>if
($self->TicketObj->FirstCustomFieldValue('Parent Company') eq 'MY_COMPANY'){<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:.5in'><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>#
LOAD TEMPLATE #<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:.5in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>} else {<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:.5in'><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>#
LOAD DIFFERENT TEMPLATE #<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:.5in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>}<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:.5in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>return 1;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>}<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>else{<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:.5in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>return undef;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>}<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Does this look right? What do I need to add in
place of “# LOAD TEMPLATE #” to get the scrip to load a template?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Thanks,<br>
Craig<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
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