<br><font size=2 face="sans-serif">
Jesse,</font>
<br>
<br><font size=2 face="sans-serif">
I have installed the missing FCGI.pm module
and rerun the command from the commandline. This time it worked:</font>
<br><font size=2 face="sans-serif">-bash-3.00$ /RT/rt-3.4.5/bin/mason_handler.fcgi</font>
<br><font size=2 face="sans-serif">Pragma: no-cache</font>
<br><font size=2 face="sans-serif">Set-cookie: RT_SID_example.com.=8810174fdb375fa51873dab1e30b8e68;
path=/</font>
<br><font size=2 face="sans-serif">Cache-control: no-cache</font>
<br><font size=2 face="sans-serif">Content-Type: text/html; charset=utf-8</font>
<br>
<br>
<br>
<br><font size=2 face="sans-serif"><HTML></font>
<br><font size=2 face="sans-serif"><HEAD></font>
<br><font size=2 face="sans-serif"><TITLE>Login</TITLE></font>
<br>
<br><font size=2 face="sans-serif"><link rel="shortcut icon"
href="/NoAuth/images//favicon.png" type="image/png"
/></font>
<br><font size=2 face="sans-serif"><link media="all" rel="stylesheet"
href="/NoAuth/webrt.css" type="text/css" /></font>
<br><font size=2 face="sans-serif"><link media="print" rel="stylesheet"
href="/NoAuth/printrt.css" type="text/css" /></font>
<br>
<br><font size=2 face="sans-serif"><script></font>
<br><font size=2 face="sans-serif">function hideshow(num) {</font>
<br><font size=2 face="sans-serif"> idstring = "element-"
+ num;</font>
<br><font size=2 face="sans-serif"> chunk = document.getElementById(idstring);</font>
<br><font size=2 face="sans-serif"> if ( chunk.style.display
== "none") {</font>
<br><font size=2 face="sans-serif"> chunk.style.display =
chunk.style.tag;</font>
<br><font size=2 face="sans-serif"> } else {</font>
<br><font size=2 face="sans-serif"> chunk.style.tag
= chunk.style.display;</font>
<br><font size=2 face="sans-serif"> chunk.style.display
= "none";</font>
<br><font size=2 face="sans-serif"> }</font>
<br><font size=2 face="sans-serif">}</font>
<br><font size=2 face="sans-serif"></script></font>
<br>
<br><font size=2 face="sans-serif"></HEAD></font>
<br><font size=2 face="sans-serif"><BODY BGCOLOR="#ffffff"</font>
<br><font size=2 face="sans-serif">ONLOAD="</font>
<br><font size=2 face="sans-serif"> var tmp = (document.getElementsByName('user'));</font>
<br><font size=2 face="sans-serif"> if (tmp.length > 0)
tmp[tmp.length-1].focus();</font>
<br><font size=2 face="sans-serif">"</font>
<br><font size=2 face="sans-serif">></font>
<br><font size=2 face="sans-serif"><table width="100%" border="0"
cellspacing="0" cellpadding="0" bgcolor="#FFFFFF"></font>
<br><font size=2 face="sans-serif"> <tr></font>
<br><font size=2 face="sans-serif"> <td colspan=2><a
href="http://bestpractical.com"><img src="/NoAuth/images//bplogo.gif"
alt="Best Practical Solutions, LLC corporate logo" width="230"
height="50"></a></td></font>
<br><font size=2 face="sans-serif"> <td> </td></font>
<br><font size=2 face="sans-serif"> <td> </td></font>
<br><font size=2 face="sans-serif"> <td width="50%"
align="right"></font>
<br><font size=2 face="sans-serif">Not logged in.</font>
<br><font size=2 face="sans-serif"> </td></font>
<br><font size=2 face="sans-serif"> </tr></font>
<br><font size=2 face="sans-serif"></table></font>
<br>
<br>
<br>
<br><font size=2 face="sans-serif"><DIV ALIGN=CENTER></font>
<br><font size=2 face="sans-serif"><BR></font>
<br><font size=2 face="sans-serif"><TABLE CLASS="box "</font>
<br><font size=2 face="sans-serif"> BGCOLOR="#336699"</font>
<br><font size=2 face="sans-serif"> CELLSPACING=0</font>
<br><font size=2 face="sans-serif"> BORDER=0</font>
<br><font size=2 face="sans-serif"> WIDTH="40%"</font>
<br><font size=2 face="sans-serif"> CELLPADDING="0"></font>
<br>
<br><font size=2 face="sans-serif"> <TR></font>
<br><font size=2 face="sans-serif"> <TH</font>
<br><font size=2 face="sans-serif"> style="color:
#336699;"</font>
<br><font size=2 face="sans-serif"> class="titlebox"></font>
<br><font size=2 face="sans-serif"> <span class="titleboxclose"></font>
<br><font size=2 face="sans-serif"> <a href="#"
onClick="hideshow('109.455567034217')">X</A></span> </font>
<br><font size=2 face="sans-serif"> <span class="titleboxtitle"></font>
<br><font size=2 face="sans-serif"> <b>Login</b></font>
<br><font size=2 face="sans-serif"> </span></font>
<br><font size=2 face="sans-serif"> </TH></font>
<br><font size=2 face="sans-serif"> <TH</font>
<br><font size=2 face="sans-serif"> style="color:
#336699;"</font>
<br><font size=2 face="sans-serif"> class="titleboxright"></font>
<br><font size=2 face="sans-serif"> <span class="titleboxright">RT
3.4.5</span></font>
<br><font size=2 face="sans-serif"> </TH></font>
<br><font size=2 face="sans-serif"> </TR></font>
<br><font size=2 face="sans-serif"> <tr id="element-109.455567034217"></font>
<br><font size=2 face="sans-serif"> <td bgcolor="#cccccc"
colspan="3" class=""></font>
<br>
<br>
<br><font size=2 face="sans-serif"><FORM id="login" name="login"
METHOD=POST ACTION="index.html" ></font>
<br><font size=2 face="sans-serif"><TABLE BORDER=0 WIDTH=100%></font>
<br><font size=2 face="sans-serif"><TR ALIGN=RIGHT></font>
<br><font size=2 face="sans-serif"><TD ALIGN=RIGHT>Username:</TD><TD
ALIGN=LEFT><input name=user value=""></TD></TR></font>
<br><font size=2 face="sans-serif"><TR><TD ALIGN=RIGHT>Password:</TD><TD
ALIGN=LEFT><input type=password name=pass></TD></TR></font>
<br><font size=2 face="sans-serif"><TR><TD colspan=2 align=right></font>
<br><font size=2 face="sans-serif"><input type=submit Value="Login"></font>
<br><font size=2 face="sans-serif"></TD></TR></font>
<br><font size=2 face="sans-serif"></TABLE></font>
<br>
<br>
<br>
<br><font size=2 face="sans-serif"> </TD></font>
<br><font size=2 face="sans-serif"> </TR></font>
<br><font size=2 face="sans-serif"></TABLE></font>
<br>
<br>
<br>
<br><font size=2 face="sans-serif"></FORM></font>
<br><font size=2 face="sans-serif"></DIV></font>
<br>
<br><font size=2 face="sans-serif"><BR></font>
<br><font size=2 face="sans-serif"><!-- TODO: not yet implemented</font>
<br><font size=2 face="sans-serif">If you've forgotten your username or
password, RT can <A</font>
<br><font size=2 face="sans-serif">href="/NoAuth/Reminder.html">send
you a reminder</a>.</font>
<br><font size=2 face="sans-serif">--></font>
<br><font size=2 face="sans-serif"><BR></font>
<br><font size=2 face="sans-serif"><BR></font>
<br><font size=2 face="sans-serif"><BR></font>
<br><font size=2 face="sans-serif"><HR></font>
<br>
<br><font size=2 face="sans-serif"><div class="bpscredits"></font>
<br><font size=2 face="sans-serif">»|« RT 3.4.5
Copyright 1996-2005 <a href="http://www.bestpractical.com?rt=3.4.5">Best
Practical Solutions, LLC</a>.<br></font>
<br><font size=2 face="sans-serif">Distributed under version 2 <a href="http://www.gnu.org/copyleft/gpl.html">
of the GNU GPL.</a><br></font>
<br><font size=2 face="sans-serif">To inquire about support, training,
custom development or licensing, please contact <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a>.<br></font>
<br><font size=2 face="sans-serif"></div></font>
<br><font size=2 face="sans-serif"><div class="page-stats">Time
to display: 0.244744</div></font>
<br><font size=2 face="sans-serif"></BODY></font>
<br><font size=2 face="sans-serif"></HTML></font>
<br><font size=2 face="sans-serif">-bash-3.00$</font>
<br>
<br><font size=2 face="sans-serif">however in my httpd log I have:</font>
<br>
<br><font size=2 face="sans-serif">[Mon May 29 18:00:55 2006] [error] [client
10.90.0.223] FastCGI: comm with server "/RT/rt-3.4.5/bin/mason_handler.fcgi"
aborted: idle timeout (120 sec)</font>
<br><font size=2 face="sans-serif">[Mon May 29 18:00:55 2006] [error] [client
10.90.0.223] FastCGI: incomplete headers (0 bytes) received from server
"/RT/rt-3.4.5/bin/mason_handler.fcgi"</font>
<br>
<br>
<br><font size=2 face="sans-serif">Regards<br>
<br>
Mariusz<br>
<br>
</font>
<br>
<br>
<br>
<table>
<tr valign=top>
<td>
<td><font size=1 face="sans-serif"><b>Jesse Vincent <jesse@bestpractical.com></b></font>
<br><font size=1 face="sans-serif">Wysłane przez: rt-users-bounces@lists.bestpractical.com</font>
<p><font size=1 face="sans-serif">2006-05-25 19:29</font>
<td><font size=1 face="Arial"> </font>
<br><font size=1 face="sans-serif"> Do:
Mariusz Stakowski <StakowskiM@prokom.pl></font>
<br><font size=1 face="sans-serif"> DW:
rt-users@lists.bestpractical.com, (UDW:
Mariusz Stakowski/WROCŁAW/PROKOM/PL)</font>
<br><font size=1 face="sans-serif"> Temat:
Re: [rt-users] Famous RT + FastCGI error
again</font></table>
<br>
<br><font size=2><tt><br>
On Thu, May 25, 2006 at 03:44:31PM +0200, Mariusz Stakowski wrote:<br>
> <br>
> Hello
list,<br>
> <br>
> I would like to complain
too on the Famous RT + FastCGI error.<br>
> My environment is somehow more exotic, but I hope somone will be able
to<br>
> help me:<br>
> <br>
> The famous error:<br>
> <br>
> > [error] [client x.x.x.x] FastCGI: incomplete headers (0 bytes)<br>
> > received from server "/opt/rt3/bin/mason_handler.fcgi"<br>
<br>
<br>
And what happens if you run that command by hand from the commandline as<br>
the user your webserver runs as?<br>
<br>
Jesse<br>
> <br>
> ocurrs in the following environment too:<br>
> <br>
> CentOS 4.1 S390x<br>
> Request Tracker 3.4.5<br>
> Apache 2.0.52<br>
> mod_fastcgi-2.4.2<br>
> <br>
> Does someone know something
about it ?<br>
> <br>
> Regards<br>
> <br>
> Mariusz Stakowski<br>
> <br>
> <br>
> _______________________________________________<br>
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> <br>
> Community help: http://wiki.bestpractical.com<br>
> Commercial support: sales@bestpractical.com<br>
> <br>
> <br>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
<br>
> Buy a copy at http://rtbook.bestpractical.com<br>
> <br>
> <br>
> We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html<br>
> <br>
<br>
-- <br>
_______________________________________________<br>
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<br>
<br>
Community help: http://wiki.bestpractical.com<br>
Commercial support: sales@bestpractical.com<br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <br>
Buy a copy at http://rtbook.bestpractical.com<br>
<br>
<br>
We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html<br>
</tt></font>
<br>