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<DIV><SPAN class=718044919-30052006><FONT face=Arial size=2>RT 3.4.5/AT
1.2.3</FONT></SPAN></DIV>
<DIV><SPAN class=718044919-30052006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=718044919-30052006><FONT face=Arial size=2>I noticed that if a
user has global ModifyCustomField rights, they can change custom field values in
any ticket/asset, even if they don't have ModifyTicket/ModifyAsset for the
ticket/asset. This seems very odd as the CFs are clearly part of the
ticket/asset.</FONT></SPAN></DIV>
<DIV><SPAN class=718044919-30052006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=718044919-30052006><FONT face=Arial size=2>I need users to be
able to click a lot of custom field values when opening tickets in certain
queues and the only way I can find to allow this is using the Global
ModifyCustomField right as this right doesn't exist for Queues or Assets. I
really don't want it global as users should be able to modify custom fields when
opening a ticket in a queue that uses custom fields but I certainly don't want
them to be able to modify any custom fields in any asset, which this right lets
them do.</FONT></SPAN></DIV>
<DIV><SPAN class=718044919-30052006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=718044919-30052006><FONT face=Arial size=2>Any ideas
appreciated. I tried assigning ModifyCustomField to the Requestor Role only so
they don't get the right on assets but this seems to not work - I can't modify
any ticket custom fields any more and it only works again when I put the right
back on the global Privileged group.</FONT></SPAN></DIV>
<DIV><SPAN class=718044919-30052006></SPAN> </DIV>
<DIV><SPAN class=718044919-30052006><FONT face=Arial
size=2>PK</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV align=left><FONT face=Arial size=2>--</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Philip Kime</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>NOPS Systems Architect</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>310 401 0407</FONT></DIV>
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