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<DIV><SPAN class=250055916-02062006><FONT face=Arial size=2>In the RT_Config.pm,
you can set the global email adddress FROM variable. The
d</FONT></SPAN><SPAN class=250055916-02062006><FONT face=Arial size=2>efault is
"%s via RT", so it would display as "Joe Smith via RT."</FONT></SPAN></DIV>
<DIV><SPAN class=250055916-02062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=250055916-02062006><FONT face=Arial size=2>Is there any way to
set that at a queue level? </FONT></SPAN></DIV>
<DIV><SPAN class=250055916-02062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=250055916-02062006><FONT face=Arial size=2>I ask because one of
the queues I use is for the public, and we'd rather have some level of anonimity
when we reply to those tickets (it's for fan email, and some fans get a little
fanatical when they have a name to latch onto).</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><SPAN class=250055916-02062006><FONT face=Arial size=2>However, we like the
feature for our internal responses - In our old helpdesk system, people alwasy
complained because they never knew who sent a response from the system if they
failed to sign the email.</FONT></SPAN></DIV>
<DIV><SPAN class=250055916-02062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=250055916-02062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=250055916-02062006><FONT face=Arial
size=2>Thanks,</FONT></SPAN></DIV>
<DIV><SPAN class=250055916-02062006><FONT face=Arial
size=2>Steve</FONT></SPAN></DIV></BODY></HTML>