<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2900.2873" name=GENERATOR></HEAD>
<BODY>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>Hi
All:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=234063621-12062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>Using RT
3.4.5</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=234063621-12062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>I have a custom
field for Severity of the issues submitted, and I want to have a cell phone
paged in the event of a ticket being created with a Severity of
Critical.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=234063621-12062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>Under
Configuration->Global->Scrips, I have a scrip with the following
attributes;</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=234063621-12062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>Description:
Page Support</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>Condition: On
Create</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>Action: Notify Other
Recipients</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>Template: Global
template: Page Cellphone</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>Stage: Transaction
Create</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=234063621-12062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>My custom condition
is;</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=234063621-12062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>if
($self->TicketObj->FirstCustomFieldValue('Severity') eq "Critical")
{<BR> return(1);<BR>} else {<BR>
return(undef);<BR>}</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=234063621-12062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>Every newly created
ticket fires off the scrip regardless of what value my custom field
contains. Can anyone see what I am doing wrong?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=234063621-12062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=234063621-12062006>Thanks in
advance!</SPAN></FONT></DIV>
<DIV> </DIV>
<DIV align=left><FONT face=Verdana size=2><STRONG>Bill
Chever</STRONG></FONT></DIV>
<DIV align=left><FONT face=Verdana size=2><STRONG>Product Support
Manager</STRONG></FONT></DIV>
<DIV align=left><SPAN class=leadParagraph><FONT face=Verdana
size=2><STRONG>Terracotta, Inc. </STRONG></FONT></SPAN></DIV>
<DIV align=left><SPAN class=leadParagraph><FONT face=Verdana
size=2><STRONG>+1.510.915.2425</STRONG></FONT></SPAN></DIV>
<DIV> </DIV></BODY></HTML>