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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=338562516-12062006>sorry for the many emails..</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=338562516-12062006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT><SPAN class=338562516-12062006></SPAN></FONT><FONT
face=Arial><FONT color=#0000ff><FONT size=2>i<SPAN class=338562516-12062006>
have followed the steps from <A
href="http://www.gossamer-threads.com/lists/rt/users/45172?search_string=scrip%20order;#45172">http://www.gossamer-threads.com/lists/rt/users/45172?search_string=scrip%20order;#45172</A></SPAN></FONT></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT color=#0000ff><FONT size=2><SPAN
class=338562516-12062006></SPAN></FONT></FONT></FONT> </DIV>
<DIV><FONT face=Arial><FONT color=#0000ff><FONT size=2><SPAN
class=338562516-12062006>and set the extraction scrip as user defined do
something in transaction batch mode using the
</SPAN></FONT></FONT></FONT><BR></DIV>
<DIV><FONT size=2>if ($self->TransactionObj->Type eq 'Create') <BR>{
return(1); } <BR>else <BR>{ return(undef); } </FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><SPAN class=338562516-12062006><FONT size=2>then the autoreply stage
in transaction batch.</FONT></SPAN></DIV>
<DIV><SPAN class=338562516-12062006><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=338562516-12062006><FONT size=2>when i look at the history of
the ticket i see that it is going in the correct order but it is returning
blanks for the custom fields that i called in my template.</FONT></SPAN></DIV>
<DIV><SPAN class=338562516-12062006><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=338562516-12062006><FONT size=2>my old setup
was</FONT></SPAN></DIV>
<DIV><SPAN class=338562516-12062006><FONT size=2>on create extract cf's in
transaction batch then autoreply on user defined when one of the cf's matched
"something"</FONT></SPAN></DIV>
<DIV><SPAN class=338562516-12062006><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=338562516-12062006><FONT size=2>this worked so that the
autoreply could call the cf's but it kept sending out the autoreply on every
transaction</FONT></SPAN></DIV>
<DIV><SPAN class=338562516-12062006><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=338562516-12062006><FONT size=2>is there a way to define a user
define to make it only work 1 time like a counter ?</FONT></SPAN></DIV>
<DIV><SPAN class=338562516-12062006><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=338562516-12062006></SPAN> </DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Lim,
Justin<BR><B>Sent:</B> Monday, June 12, 2006 10:35 AM<BR><B>To:</B>
RT-Users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] scrip
order<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial size=2>I am trying to do 2
things when a ticket is created.</FONT></SPAN></DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial size=2>first is to extract
some of the content and input it into custom fields then sends an auto response
with the contents of the custom fields.</FONT></SPAN></DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial size=2>I have renamed the
templates and script names in alphabetical order but the auto response is still
being sent before the custom fields are extracted so the auto response is
sending out blank fields.</FONT></SPAN></DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial size=2>is there any other
way of doing this ?</FONT></SPAN></DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial
size=2>Thanks</FONT></SPAN></DIV>
<DIV><SPAN class=573303315-12062006></SPAN> </DIV></BODY></HTML>