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<DIV><SPAN class=573303315-12062006><FONT face=Arial size=2>I am trying to do 2
things when a ticket is created.</FONT></SPAN></DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial size=2>first is to extract
some of the content and input it into custom fields then sends an auto response
with the contents of the custom fields.</FONT></SPAN></DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial size=2>I have renamed the
templates and script names in alphabetical order but the auto response is still
being sent before the custom fields are extracted so the auto response is
sending out blank fields.</FONT></SPAN></DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial size=2>is there any other
way of doing this ?</FONT></SPAN></DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=573303315-12062006><FONT face=Arial
size=2>Thanks</FONT></SPAN></DIV>
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