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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hello List,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Does anyone know if it is possible to color code – or differentiate
in some way – comments on a ticket (change text color, cell background
color)? If so, please explain. What I am attempting to accomplish
is to make it easier to see which comments are our Customers’ comments
and which comments are our own (in-house) comments. This would be
beneficial if, for instance, someone was scrolling through a particularly long
ticket and only wanted to see what the customer was saying. Does RT allow
for customizing the web interface like this? Your help would be greatly
appreciated.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>RT 3.2.2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Debian<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thank You,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Kris<o:p></o:p></span></font></p>
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