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<DIV><FONT face=Arial size=2><SPAN
class=101030014-22062006>Greetings!</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=101030014-22062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006>I am trying to
complete a new RT install configuration.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=101030014-22062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006>I am down to
rt-mailgate. Here's what I have read about the
configuration:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=101030014-22062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=101030014-22062006>======================================</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=101030014-22062006>SETUP<BR> Much of
the set up of the mail gateway depends on your MTA and mail routing
configuration. However, you will need<BR>
first of all to create an RT user for the mail gateway and assign it a password;
this helps to ensure that mail<BR> coming
into the web server did originate from the gateway.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=101030014-22062006> Next, you need to
route mail to "rt-mailgate" for the queues youâre monitoring. For instance, if
youâre using<BR> /etc/aliases and you have a
"bugs" queue, you will want something like this:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=101030014-22062006>
bugs: "â/opt/rt3/bin/rt-mailgate
--queue bugs --action
correspond<BR>
--url <A
href="http://rt.mycorp.com/">http://rt.mycorp.com/</A>"</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=101030014-22062006>
bugs-comment: "â/opt/rt3/bin/rt-mailgate --queue bugs --action
comment<BR>
--url <A
href="http://rt.mycorp.com/">http://rt.mycorp.com/</A>"</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=101030014-22062006> Note that you
donât have to run your RT server on your mail server, as the mail gateway will
happily relay to a<BR> different
machine.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>======================================</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>That does not say how to set up the user in RT. I
created a user called mailman. This is probably where I'm going astray,
but I do not see any special settings that designate this user as the user which
can receive mail.</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>I added the following line to
/etc/aliases:</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>support:
"/opt/rt3/bin/rt-mailgate --queue '00-Incoming Email' --action correspond --url
<A
href="http://support.emcsol.com/">http://support.emcsol.com/</A>"</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>and ran newaliases.</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>When I add the --debug option to the command, I get
this:</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>[root@tickets bin]# /opt/rt3/bin/rt-mailgate --queue
'00-Incoming Email' --action correspond --url <A
href="http://support.emcsol.com">http://support.emcsol.com</A>
--debug<BR>test<BR>Connecting to <A
href="http://support.emcsol.com/REST/1.0/NoAuth/mail-gateway">http://support.emcsol.com/REST/1.0/NoAuth/mail-gateway</A>
at /opt/rt3/bin/rt-mailgate line 99, <> line 1.<BR></DIV>
<DIV></SPAN></SPAN></FONT><FONT face=Arial size=2><SPAN
class=101030014-22062006><SPAN class=101030014-22062006>It makes me think that
the permissions on my designated user are not set up
correctly.</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>Thoughts? Thanks!</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>Lorell Hathcock</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006><A
href="mailto:lorell@hathcock.org">lorell@hathcock.org</A></SPAN></DIV>
<DIV><BR></DIV></SPAN></FONT></BODY></HTML>
<BR>
<P><FONT SIZE=2>--<BR>
No virus found in this outgoing message.<BR>
Checked by AVG Free Edition.<BR>
Version: 7.1.394 / Virus Database: 268.9.1/369 - Release Date: 6/19/2006<BR>
</FONT> </P>