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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=019332722-22062006>One more thing.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=019332722-22062006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=019332722-22062006>The email address I will use here is <A
href="mailto:support@emcsol.com">support@emcsol.com</A>. The MX record is
not yet set up for this. My email server is on a different machine than
RT. I will forward email from my mail server to my RT server later.
For now I am just trying to get email into the <A
href="mailto:support@localhost">support@localhost</A> account to go into
RT.</SPAN></FONT></DIV>
<DIV align=left><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2>Lorell Hathcock</FONT></DIV>
<DIV align=left><FONT face=Arial size=2><A
href="mailto:lorell@hathcock.org">lorell@hathcock.org</A></FONT></DIV>
<DIV align=left><FONT face=Arial size=2>1-713-992-2343 (cell)</FONT></DIV>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Lorell Hathcock
[mailto:lorell@hathcock.org] <BR><B>Sent:</B> Thursday, June 22, 2006 5:27
PM<BR><B>To:</B> 'rt-users@lists.bestpractical.com'<BR><B>Subject:</B> RE:
[rt-users] New RT 3.4.5 install - rt-mailgate install<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006>Thanks for the help!</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006>The line in /etc/aliases is:</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006>support:
"|/opt/rt3/bin/rt-mailgate --queue \"00-Incoming Email\" --action correspond
--url \"<A
href="http://support.emcsol.com/\">http://support.emcsol.com/\</A>""</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006>I am using the following line to send the mail
locally:</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006>#mail -v support -S "Test" < body.txt
</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006>Excerpt from /var/log/maillog:</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=857510121-22062006>Jun 22 16:04:55 tickets sendmail[16886]:
k5ML4s2t016885: to="|/opt/rt3/bin/rt-mailgate --queue <A
href='file://\\"00-Incoming'>\\"00-Incoming</A> Email\\" --action correspond
--url <A
href='file://\\"http://support.emcsol.com/\\'>\\"http://support.emcsol.com/\\</A>"",
ctladdr=<<A
href="mailto:support@tickets.emcsol.com">support@tickets.emcsol.com</A>>
(8/0), delay=00:00:01, xdelay=00:00:00, mailer=prog, pri=30577, dsn=5.0.0,
stat=Service unavailable<BR>Jun 22 16:04:55 tickets sendmail[16886]:
k5ML4s2t016885: k5ML4t2t016886: DSN: Service unavailable<BR>Jun 22 16:04:55
tickets sendmail[16886]: k5ML4t2t016886: to=<<A
href="mailto:root@tickets.emcsol.com">root@tickets.emcsol.com</A>>,
delay=00:00:00, xdelay=00:00:00, mailer=local, pri=31601, dsn=2.0.0,
stat=Sent<BR></SPAN></FONT></DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff size=2>I see
that sendmail has added additional slashes "\" in the log file. Maybe I
should take them out in /etc/aliases and change over to single
quotes?</FONT></SPAN></DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff
size=2><time lapse></FONT></SPAN></DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff size=2>I went
ahead and did that. SO now here's what is in
/etc/aliases:</FONT></SPAN></DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff
size=2>support:
'|/opt/rt3/bin/rt-mailgate --queue "00-Incoming Email" --action correspond --url
"<A
href="http://support.emcsol.com/"'">http://support.emcsol.com/"'</A></FONT></SPAN></DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff size=2>And
here's what /var/log/maillog says:</FONT></SPAN></DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff size=2>Jun 22
16:35:15 tickets sendmail[16992]: k5MLZFD5016991: to='|/opt/rt3/bin/rt-mailgate
--queue "00-Incoming Email" --action correspond --url "<A
href="http://support.emcsol.com/"'">http://support.emcsol.com/"'</A>,
ctladdr=<<A
href="mailto:support@tickets.emcsol.com">support@tickets.emcsol.com</A>>
(8/0), delay=00:00:00, mailer=local, pri=120340, dsn=5.1.1, stat=User
unknown<BR>Jun 22 16:35:15 tickets sendmail[16992]: k5MLZFD5016991:
k5MLZFD5016992: DSN: User unknown<BR>Jun 22 16:35:15 tickets sendmail[16992]:
k5MLZFD5016992: to=<<A
href="mailto:root@tickets.emcsol.com">root@tickets.emcsol.com</A>>,
delay=00:00:00, xdelay=00:00:00, mailer=local, pri=31595, dsn=2.0.0,
stat=Sent<BR></FONT></SPAN></DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff size=2>With
double quotes, I get DSN: Service unavailable</FONT></SPAN></DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff size=2>With
single quotes, I get DSN: User unknown</FONT></SPAN></DIV>
<DIV><SPAN class=857510121-22062006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=857510121-22062006></SPAN><SPAN
class=857510121-22062006></SPAN><SPAN class=857510121-22062006></SPAN><SPAN
class=857510121-22062006></SPAN><SPAN class=857510121-22062006></SPAN><SPAN
class=857510121-22062006></SPAN><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><SPAN class=857510121-22062006><FONT face=Arial><FONT
size=2>Here's what I have in the Configuration->Tools->System
Configuration section of RT:<SPAN class=160582322-22062006><FONT
color=#0000ff> </FONT></SPAN></FONT></FONT></SPAN></DIV>
<DIV align=left><SPAN class=857510121-22062006><FONT face=Arial><FONT
size=2><SPAN class=160582322-22062006></SPAN></FONT></FONT></SPAN> </DIV>
<DIV align=left><SPAN class=857510121-22062006><FONT face=Arial><FONT
size=2><SPAN class=160582322-22062006><FONT
color=#0000ff><snip></FONT> </SPAN></FONT></FONT></SPAN></DIV>
<DIV align=left><FONT face=Arial size=2><SPAN
class=857510121-22062006></SPAN></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2><SPAN class=857510121-22062006>
<TABLE height="100%" cellSpacing=0 cellPadding=0 width="100%" border=0>
<TBODY>
<TR vAlign=top>
<TD class=mainbody vAlign=top width="100%" height="100%"><A id=skipnav
accessKey=8 name=skipnav></A>
<H2>RT Variables</H2>
<TABLE>
<TBODY>
<TR>
<TD>RT::AmbiguousDayInPast</TD>
<TD>1 </TD></TR>
<TR>
<TD>RT::BasePath</TD>
<TD>/opt/rt3 </TD></TR>
<TR>
<TD>RT::BinPath</TD>
<TD>/opt/rt3/bin </TD></TR>
<TR>
<TD>RT::CORE_CONFIG_FILE</TD>
<TD>/opt/rt3/etc/RT_Config.pm </TD></TR>
<TR>
<TD>RT::CommentAddress</TD>
<TD>support@emcsol.com </TD></TR>
<TR>
<TD>RT::CorrespondAddress</TD>
<TD>support@emcsol.com </TD></TR>
<TR>
<TD>RT::DatabaseHost</TD>
<TD>localhost </TD></TR>
<TR>
<TD>RT::DatabaseName</TD>
<TD>rt3 </TD></TR>
<TR>
<TD>RT::DatabasePassword</TD>
<TD><I>Password not printed</I> </TD></TR>
<TR>
<TD>RT::DatabaseRTHost</TD>
<TD>localhost </TD></TR>
<TR>
<TD>RT::DatabaseType</TD>
<TD>mysql </TD></TR>
<TR>
<TD>RT::DatabaseUser</TD>
<TD>rt_user </TD></TR>
<TR>
<TD>RT::DateDayBeforeMonth</TD>
<TD>1 </TD></TR>
<TR>
<TD>RT::DefaultSearchResultFormat</TD>
<TD>'<B><A
HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
'<B><A
HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'<small>__Requestors__</small>',
'<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>',
'<small>__TimeLeft__</small>' </TD></TR>
<TR>
<TD>RT::EmailOutputEncoding</TD>
<TD>utf-8 </TD></TR>
<TR>
<TD>RT::EtcPath</TD>
<TD>/opt/rt3/etc </TD></TR>
<TR>
<TD>RT::FriendlyFromLineFormat</TD>
<TD>"%s via RT" <%s> </TD></TR>
<TR>
<TD>RT::FriendlyToLineFormat</TD>
<TD>"%s of emcsol.com Ticket #%s":; </TD></TR>
<TR>
<TD>RT::LinkTransactionsRun1Scrip</TD>
<TD>1 </TD></TR>
<TR>
<TD>RT::LocalEtcPath</TD>
<TD>/opt/rt3/local/etc </TD></TR>
<TR>
<TD>RT::LocalLexiconPath</TD>
<TD>/opt/rt3/local/po </TD></TR>
<TR>
<TD>RT::LocalPath</TD>
<TD>/opt/rt3/local </TD></TR>
<TR>
<TD>RT::LogDir</TD>
<TD>/opt/rt3/var/log </TD></TR>
<TR>
<TD>RT::LogToFileNamed</TD>
<TD>rt.log </TD></TR>
<TR>
<TD>RT::LogToScreen</TD>
<TD>error </TD></TR>
<TR>
<TD>RT::LogToSyslog</TD>
<TD>debug </TD></TR>
<TR>
<TD>RT::LogoURL</TD>
<TD>/NoAuth/images/bplogo.gif </TD></TR>
<TR>
<TD>RT::LoopsToRTOwner</TD>
<TD>1 </TD></TR>
<TR>
<TD>RT::MailCommand</TD>
<TD>sendmailpipe </TD></TR>
<TR>
<TD>RT::MasonComponentRoot</TD>
<TD>/opt/rt3/share/html </TD></TR>
<TR>
<TD>RT::MasonDataDir</TD>
<TD>/opt/rt3/var/mason_data </TD></TR>
<TR>
<TD>RT::MasonLocalComponentRoot</TD>
<TD>/opt/rt3/local/html </TD></TR>
<TR>
<TD>RT::MasonSessionDir</TD>
<TD>/opt/rt3/var/session_data </TD></TR>
<TR>
<TD>RT::MaxAttachmentSize</TD>
<TD>10000000 </TD></TR>
<TR>
<TD>RT::MaxInlineBody</TD>
<TD>13456 </TD></TR>
<TR>
<TD>RT::MessageBoxWidth</TD>
<TD>72 </TD></TR>
<TR>
<TD>RT::MessageBoxWrap</TD>
<TD>HARD </TD></TR>
<TR>
<TD>RT::MinimumPasswordLength</TD>
<TD>5 </TD></TR>
<TR>
<TD>RT::MyRequestsLength</TD>
<TD>10 </TD></TR>
<TR>
<TD>RT::MyTicketsLength</TD>
<TD>10 </TD></TR>
<TR>
<TD>RT::Organization</TD>
<TD>emcsol.com </TD></TR>
<TR>
<TD>RT::OwnerEmail</TD>
<TD>catchall@emcsol.com </TD></TR>
<TR>
<TD>RT::ParseNewMessageForTicketCcs</TD>
<TD>true </TD></TR>
<TR>
<TD>RT::RTAddressRegexp</TD>
<TD>^support\@emcsol.com$ </TD></TR>
<TR>
<TD>RT::RecordOutgoingEmail</TD>
<TD>1 </TD></TR>
<TR>
<TD>RT::RedistributeAutoGeneratedMessages</TD>
<TD>1 </TD></TR>
<TR>
<TD>RT::SITE_CONFIG_FILE</TD>
<TD>/opt/rt3/etc/RT_SiteConfig.pm </TD></TR>
<TR>
<TD>RT::SendmailArguments</TD>
<TD>-oi -t </TD></TR>
<TR>
<TD>RT::SendmailBounceArguments</TD>
<TD>-f "<>" </TD></TR>
<TR>
<TD>RT::SendmailPath</TD>
<TD>/usr/sbin/sendmail </TD></TR>
<TR>
<TD>RT::Timezone</TD>
<TD>US/Central </TD></TR>
<TR>
<TD>RT::UseFriendlyFromLine</TD>
<TD>1 </TD></TR>
<TR>
<TD>RT::VERSION</TD>
<TD>3.4.5 </TD></TR>
<TR>
<TD>RT::VarPath</TD>
<TD>/opt/rt3/var </TD></TR>
<TR>
<TD>RT::WebBaseURL</TD>
<TD>http://support.emcsol.com </TD></TR>
<TR>
<TD>RT::WebFlushDbCacheEveryRequest</TD>
<TD>1 </TD></TR>
<TR>
<TD>RT::WebImagesURL</TD>
<TD>/NoAuth/images/ </TD></TR>
<TR>
<TD>RT::WebURL</TD>
<TD>http://support.emcsol.com/ </TD></TR>
<TR>
<TD>RT::rtname</TD>
<TD>emcsol.com </TD></TR></TBODY></TABLE>
<H2>Perl configuration</H2><PRE>Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
Platform:
osname=linux, osvers=2.6.9-22.0.1.elsmp, archname=i386-linux-thread-multi
uname='linux build-i386 2.6.9-22.0.1.elsmp #1 smp thu oct 27 13:14:25 cdt 2005 i686 i686 i386 gnulinux '
config_args='-des -Doptimize=-O2 -g -pipe -m32 -march=i386 -mtune=pentium4 -Dversion=5.8.5 -Dmyhostname=localhost -Dperladmin=root@localhost -Dcc=gcc -Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux -Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dinc_version_list=5.8.4 5.8.3 5.8.2 5.8.1 5.8.0'
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
optimize='-O2 -g -pipe -m32 -march=i386 -mtune=pentium4',
cppflags='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe -I/usr/local/include -I/usr/include/gdbm'
ccversion='', gccversion='3.4.4 20050721 (Red Hat 3.4.4-2)', gccosandvers=''
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld='gcc', ldflags =' -L/usr/local/lib'
libpth=/usr/local/lib /lib /usr/lib
libs=-lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
perllibs=-lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
libc=/lib/libc-2.3.4.so, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version='2.3.4'
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E -Wl,-rpath,/usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE'
cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib'</PRE></TD></TR>
<TR>
<TD>
<DIV class=bpscredits><FONT color=#0000ff
size=2></FONT> </DIV></TD></TR></TBODY></TABLE></SPAN></FONT></DIV>
<DIV align=left><FONT face=Arial size=2><SPAN
class=857510121-22062006></SPAN></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2><SPAN
class=857510121-22062006></SPAN></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><FONT face=Arial size=2><SPAN class=857510121-22062006>Lorell
Hathcock</SPAN></FONT></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Niels Huylebroeck
[mailto:niels@bubbles-it.be] <BR><B>Sent:</B> Thursday, June 22, 2006 9:35
AM<BR><B>To:</B> Lorell Hathcock<BR><B>Cc:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> Re: [rt-users] New RT 3.4.5
install - rt-mailgate install<BR></FONT><BR></DIV>
<DIV></DIV>Lorell Hathcock wrote:
<BLOCKQUOTE cite=mid020201c69605$7ab12370$7802a8c0@lorellhathcock type="cite">
<META content="MSHTML 6.00.2900.2912" name=GENERATOR>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>That does not say how to set up the user in RT.
I created a user called mailman. This is probably where I'm going
astray, but I do not see any special settings that designate this user as the
user which can receive mail.</SPAN></SPAN></FONT></DIV></BLOCKQUOTE>There should
be no need for a separate user to inject mail using rt-mailgate.<BR>
<BLOCKQUOTE cite=mid020201c69605$7ab12370$7802a8c0@lorellhathcock type="cite">
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT><FONT face=Arial size=2><SPAN
class=101030014-22062006><SPAN class=101030014-22062006>I added the following
line to /etc/aliases:</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>support:
"/opt/rt3/bin/rt-mailgate --queue '00-Incoming Email' --action correspond
--url <A
href="http://support.emcsol.com/">http://support.emcsol.com/</A>"</SPAN></SPAN></FONT></DIV></BLOCKQUOTE>If
this is a true copy&paste line it has an error, try replacing with<BR><FONT
face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>support:
"|/opt/rt3/bin/rt-mailgate --queue\"'00-Incoming Email\" --action correspond
--url \"<A
href="http://support.emcsol.com/">http://support.emcsol.com/\"</A>"<BR><BR>I'm
not 100% sure about replacing the ' with " but this is how I use it and it
works.<BR></SPAN></SPAN></FONT>
<BLOCKQUOTE cite=mid020201c69605$7ab12370$7802a8c0@lorellhathcock type="cite">
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT><FONT face=Arial size=2><SPAN
class=101030014-22062006><SPAN class=101030014-22062006>and ran
newaliases.</SPAN></SPAN></FONT></DIV></BLOCKQUOTE>on a sidenote, please supply
which MTA you're using.<BR>
<BLOCKQUOTE cite=mid020201c69605$7ab12370$7802a8c0@lorellhathcock type="cite">
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>When I add the --debug option to the command, I get
this:</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>[root@tickets bin]# /opt/rt3/bin/rt-mailgate --queue
'00-Incoming Email' --action correspond --url <A
href="http://support.emcsol.com">http://support.emcsol.com</A>
--debug<BR>test<BR>Connecting to <A
href="http://support.emcsol.com/REST/1.0/NoAuth/mail-gateway">http://support.emcsol.com/REST/1.0/NoAuth/mail-gateway</A>
at /opt/rt3/bin/rt-mailgate line 99, <> line
1.<BR></SPAN></SPAN></FONT></DIV></BLOCKQUOTE>I have never tried the --debug
option so don't know how it should respond.<BR>
<BLOCKQUOTE cite=mid020201c69605$7ab12370$7802a8c0@lorellhathcock type="cite">
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006>It makes me think that the permissions on my
designated user are not set up
correctly.</SPAN></SPAN></FONT></DIV></BLOCKQUOTE>Depends a bit on what your MTA
shows in it log files, does your mail bounce or does it not appear in queue
?<BR>
<BLOCKQUOTE cite=mid020201c69605$7ab12370$7802a8c0@lorellhathcock type="cite">
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT><FONT face=Arial size=2><SPAN
class=101030014-22062006><SPAN class=101030014-22062006>Thoughts?
Thanks!</SPAN></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=101030014-22062006><SPAN
class=101030014-22062006></SPAN></SPAN></FONT></DIV></BLOCKQUOTE>Hope this helps
you.<BR><PRE class=moz-signature cols="72">--
Vriendelijke groeten, ^ Bubbles IT
^ Oude Heerweg 175
Niels Huylebroeck ^ 9160 Lokeren, Belgie
Systeembeheerder, Programmeur ^ Tel: +32(0)9/355 13 31
<A class=moz-txt-link-abbreviated href="mailto:niels@bubbles-it.be">niels@bubbles-it.be</A> ^ Fax: +32(0)9/355 13 41
.. Key : <A class=moz-txt-link-freetext href="http://www.bubbles-it.be/pgp/niels.asc">http://www.bubbles-it.be/pgp/niels.asc</A> ..
.. Fingerprint : 3885 CC0B C7A4 78CC 47DE 47AF 896A 6C40 80FA AF0F ..
.. Keyserver : <A class=moz-txt-link-freetext href="http://pgp.mit.edu">http://pgp.mit.edu</A> Key-ID : 0x80FAAF0F ..
A diplomat is a person who can tell you to go to hell in such a way
that you actually look forward to the trip.
- Caskie Stinnett, "Out of the Red"</PRE><BR>
<P><FONT size=2>--<BR>No virus found in this incoming message.<BR>Checked by AVG
Free Edition.<BR>Version: 7.1.394 / Virus Database: 268.9.1/369 - Release Date:
6/19/2006<BR></FONT></P><BR>
<P><FONT size=2>--<BR>No virus found in this outgoing message.<BR>Checked by AVG
Free Edition.<BR>Version: 7.1.394 / Virus Database: 268.9.2/372 - Release Date:
6/21/2006<BR></FONT></P><BR>
<P><FONT size=2>--<BR>No virus found in this outgoing message.<BR>Checked by AVG
Free Edition.<BR>Version: 7.1.394 / Virus Database: 268.9.2/372 - Release Date:
6/21/2006<BR></FONT></P></BODY></HTML>
<BR>
<P><FONT SIZE=2>--<BR>
No virus found in this outgoing message.<BR>
Checked by AVG Free Edition.<BR>
Version: 7.1.394 / Virus Database: 268.9.2/372 - Release Date: 6/21/2006<BR>
</FONT> </P>