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<DIV><SPAN class=943072920-22062006><FONT face=Arial size=2>I recently patched
my RT server to the latest levels (it is redhat ES 4) (yah I know, bad
idea)</FONT></SPAN></DIV>
<DIV><SPAN class=943072920-22062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=943072920-22062006><FONT face=Arial size=2>Unfortunately this
horribly broke my RT install. I have managed to fix and update most of the
modules and issues I have encountered, but this last one is puzzling, I can no
longer get mail to go through rt-mailgate. </FONT></SPAN></DIV>
<DIV><SPAN class=943072920-22062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=943072920-22062006><FONT face=Arial size=2>From sendmail the
error appears as so:</FONT></SPAN></DIV>
<DIV><SPAN class=943072920-22062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=943072920-22062006><FONT face=Arial size=2>Jun 22 16:24:40
sauron sendmail[3436]: k5MKOeFT003435: to="|/etc/smrsh/rt-mailgate --queue
'operations' --action comment --url <A
href="http://foo.bar.com/">http://foo.bar.com/</A>", ctladdr=<<A
href="mailto:operations@foo.bar.com">operations@foo.bar.com</A>> (8/0),
delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30574, dsn=4.0.0,
stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with
EX_TEMPFAIL<BR></FONT></SPAN><SPAN class=943072920-22062006><FONT face=Arial
size=2></DIV></FONT></SPAN>
<DIV><SPAN class=943072920-22062006><FONT face=Arial size=2>I tried a manual
send with debug on and recieved the following:</FONT></SPAN></DIV>
<DIV><SPAN class=943072920-22062006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=943072920-22062006><FONT face=Arial size=2>[root@sauron dkemp]#
/usr/local/rt/bin/rt-mailgate --queue operations --action correspond --debug
--url=http://foo.bar.com < ./testmsg<BR>Connecting to <A
href="http://foo.bar.com/REST/1.0/NoAuth/mail-gateway">http://foo.bar.com/REST/1.0/NoAuth/mail-gateway</A>
at /usr/local/rt/bin/rt-mailgate line 99, <> chunk 1.<BR>no connection to
syslog available<BR> - _PATH_LOG not
available in syslog.h at
/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Syslog.pm line
77</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><SPAN class=943072920-22062006><FONT face=Arial size=2>Stack:<BR>
[/usr/local/lib/perl5/5.8.7/Carp.pm:269]<BR>
[/usr/local/lib/perl5/5.8.7/i686-linux/Sys/Syslog.pm:412]<BR>
[/usr/local/lib/perl5/5.8.7/i686-linux/Sys/Syslog.pm:241]<BR>
[/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Syslog.pm:77]<BR>
[/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Output.pm:41]<BR>
[/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:95]<BR>
[/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:74]<BR>
[/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:22]<BR>
[/usr/local/rt/lib/RT/I18N.pm:410]<BR>
[/usr/local/rt/lib/RT/I18N.pm:367]<BR>
[/usr/local/rt/lib/RT/I18N.pm:190]<BR>
[/usr/local/rt/lib/RT/EmailParser.pm:266]<BR>
[/usr/local/rt/lib/RT/EmailParser.pm:237]<BR>
[/usr/local/rt/lib/RT/EmailParser.pm:176]<BR>
[/usr/local/rt/lib/RT/EmailParser.pm:136]<BR>
[/usr/local/rt/lib/RT/Interface/Email.pm:515]<BR>
[/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:59]<BR>RT server
error.</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><SPAN class=943072920-22062006><FONT face=Arial size=2>The RT server which
handled your email did not behave as expected. It<BR>said:</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><SPAN class=943072920-22062006><FONT face=Arial size=2>no connection to
syslog available<BR> - _PATH_LOG not
available in syslog.h at
/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Syslog.pm line
77</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><SPAN class=943072920-22062006><FONT face=Arial size=2>Stack:<BR>
[/usr/local/lib/perl5/5.8.7/Carp.pm:269]<BR>
[/usr/local/lib/perl5/5.8.7/i686-linux/Sys/Syslog.pm:412]<BR>
[/usr/local/lib/perl5/5.8.7/i686-linux/Sys/Syslog.pm:241]<BR>
[/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Syslog.pm:77]<BR>
[/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Output.pm:41]<BR>
[/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:95]<BR>
[/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:74]<BR>
[/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:22]<BR>
[/usr/local/rt/lib/RT/I18N.pm:410]<BR>
[/usr/local/rt/lib/RT/I18N.pm:367]<BR>
[/usr/local/rt/lib/RT/I18N.pm:190]<BR>
[/usr/local/rt/lib/RT/EmailParser.pm:266]<BR>
[/usr/local/rt/lib/RT/EmailParser.pm:237]<BR>
[/usr/local/rt/lib/RT/EmailParser.pm:176]<BR>
[/usr/local/rt/lib/RT/EmailParser.pm:136]<BR>
[/usr/local/rt/lib/RT/Interface/Email.pm:515]<BR>
[/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:59]<BR></FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2><SPAN class=943072920-22062006>Google has come up
short on tihs issue except for some solaris specific bugs way back in perl
5.8.0</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=943072920-22062006>I have tried to
force a reinstall of Sys::Syslog but it did not help.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=943072920-22062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=943072920-22062006>Anyone who has any
insight to this issue, please let me know.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=943072920-22062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=943072920-22062006>-dkk</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=943072920-22062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=943072920-22062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=943072920-22062006>version
information:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=943072920-22062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=943072920-22062006>Sendmail
8.12.11.20060308/8.12.11;</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=943072920-22062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial><SPAN class=943072920-22062006>Perl v5.8.7 under linux
<BR> Apache::Session v1.81;<BR> Apache::Session::Generate::MD5
v2.1;<BR> Apache::Session::Lock::MySQL v1.00;<BR>
Apache::Session::MySQL v1.01;<BR> Apache::Session::Serialize::Storable
v1.00;<BR> Apache::Session::Store::DBI v1.02;<BR>
Apache::Session::Store::MySQL v1.04;<BR> AutoLoader v5.60;<BR> base
v2.07;<BR> Benchmark v1.07;<BR> bytes v1.02;<BR>
Cache::Simple::TimedExpiry v0.23;<BR> capitalization v0.03;<BR> Carp
v1.04;<BR> CGI v3.20;<BR> CGI::Cookie v1.27;<BR> CGI::Fast
v1.07;<BR> CGI::Util v1.5;<BR> Class::Container v0.12;<BR>
Class::Data::Inheritable v0.04;<BR> Class::ReturnValue v0.53;<BR>
Clone v0.20;<BR> constant v1.05;<BR> Cwd v3.18;<BR>
Data::Dumper v2.121_04;<BR> DBD::mysql v3.0002;<BR> DBI
v1.51;<BR> DBIx::SearchBuilder v1.43;<BR>
DBIx::SearchBuilder::Unique v0.01;<BR> Devel::StackTrace v1.13;<BR>
Devel::StackTraceFrame v0.6;<BR> Devel::Symdump v2.0601;<BR>
Digest::base v1.00;<BR> Digest::MD5 v2.36;<BR> DynaLoader
v1.05;<BR> Encode v2.18;<BR> Encode::Alias v2.06;<BR>
Encode::Config v2.03;<BR> Encode::Encoding v2.04;<BR> Encode::Guess
v2.02;<BR> Encode::Unicode v2.03;<BR> Errno v1.0901;<BR>
Exception::Class v1.23;<BR> Exception::Class::Base v1.2;<BR>
Exporter v5.58;<BR> Exporter::Heavy v5.58;<BR> FCGI v0.67;<BR>
Fcntl v1.05;<BR> File::Basename v2.73;<BR> File::Glob
v1.04;<BR> File::Path v1.07;<BR> File::Spec v3.18;<BR>
File::Spec::Unix v1.5;<BR> File::Temp v0.16;<BR> FileHandle
v2.01;<BR> HTML::Entities v1.35;<BR> HTML::Mason v1.33;<BR>
HTML::Mason::CGIHandler v1.00;<BR> HTML::Mason::Exception v1.1;<BR>
HTML::Mason::Exception::Abort v1.1;<BR>
HTML::Mason::Exception::Compilation v1.1;<BR>
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;<BR>
HTML::Mason::Exception::Compiler v1.1;<BR> HTML::Mason::Exception::Decline
v1.1;<BR> HTML::Mason::Exception::Params v1.1;<BR>
HTML::Mason::Exception::Syntax v1.1;<BR> HTML::Mason::Exception::System
v1.1;<BR> HTML::Mason::Exception::TopLevelNotFound v1.1;<BR>
HTML::Mason::Exception::VirtualMethod v1.1;<BR> HTML::Mason::Exceptions
v1.43;<BR> HTML::Parser v3.54;<BR> HTML::Scrubber v0.08;<BR>
I18N::LangTags v0.35;<BR> integer v1.00;<BR> IO v1.23;<BR>
IO::File v1.14;<BR> IO::Handle v1.27;<BR> IO::InnerFile
v2.110;<BR> IO::Lines v2.110;<BR> IO::Scalar v2.110;<BR>
IO::ScalarArray v2.110;<BR> IO::Seekable v1.1;<BR> IO::Wrap
v2.110;<BR> IO::WrapTie v2.110;<BR> IPC::Open2 v1.01;<BR>
IPC::Open3 v1.0106;<BR> lib v0.5565;<BR> List::Util v1.18;<BR>
Locale::Maketext v1.10;<BR> Locale::Maketext::Fuzzy v0.02;<BR>
Locale::Maketext::Lexicon v0.62;<BR> Locale::Maketext::Lexicon::Gettext
v0.15;<BR> Log::Dispatch v2.11;<BR> Log::Dispatch::Base
v1.09;<BR> Log::Dispatch::Output v1.26;<BR> Log::Dispatch::Screen
v1.17;<BR> Log::Dispatch::Syslog v1.18;<BR> Mail::Address
v1.74;<BR> Mail::Field v1.74;<BR> Mail::Field::AddrList
v1.74;<BR> Mail::Header v1.74;<BR> Mail::Internet v1.74;<BR>
MIME::Base64 v3.07;<BR> MIME::Body v5.420;<BR> MIME::Decoder
v5.420;<BR> MIME::Decoder::NBit v5.420;<BR> MIME::Entity
v5.420;<BR> MIME::Field::ContDisp v5.420;<BR> MIME::Field::ConTraEnc
v5.420;<BR> MIME::Field::ContType v5.420;<BR> MIME::Field::ParamVal
v5.420;<BR> MIME::Head v5.420;<BR> MIME::Parser v5.420;<BR>
MIME::QuotedPrint v3.07;<BR> MIME::Tools v5.420;<BR> MIME::Words
v5.420;<BR> Module::Versions::Report v1.02;<BR> overload
v1.03;<BR> Params::Validate v0.85;<BR> POSIX v1.08;<BR> re
v0.04;<BR> Regexp::Common v2.120;<BR> Regexp::Common::_support
v2.101;<BR> Regexp::Common::balanced v2.101;<BR> Regexp::Common::CC
v2.100;<BR> Regexp::Common::comment v2.116;<BR>
Regexp::Common::delimited v2.104;<BR> Regexp::Common::lingua
v2.105;<BR> Regexp::Common::list v2.103;<BR> Regexp::Common::net
v2.105;<BR> Regexp::Common::number v2.108;<BR>
Regexp::Common::profanity v2.104;<BR> Regexp::Common::SEN
v2.102;<BR> Regexp::Common::URI v2.108;<BR> Regexp::Common::URI::fax
v2.100;<BR> Regexp::Common::URI::file v2.100;<BR>
Regexp::Common::URI::ftp v2.101;<BR> Regexp::Common::URI::gopher
v2.100;<BR> Regexp::Common::URI::http v2.101;<BR>
Regexp::Common::URI::news v2.100;<BR> Regexp::Common::URI::pop
v2.100;<BR> Regexp::Common::URI::prospero v2.100;<BR>
Regexp::Common::URI::RFC1035 v2.100;<BR> Regexp::Common::URI::RFC1738
v2.104;<BR> Regexp::Common::URI::RFC1808 v2.100;<BR>
Regexp::Common::URI::RFC2384 v2.102;<BR> Regexp::Common::URI::RFC2396
v2.100;<BR> Regexp::Common::URI::RFC2806 v2.100;<BR>
Regexp::Common::URI::tel v2.100;<BR> Regexp::Common::URI::telnet
v2.100;<BR> Regexp::Common::URI::tv v2.100;<BR>
Regexp::Common::URI::wais v2.100;<BR> Regexp::Common::whitespace
v2.103;<BR> Regexp::Common::zip v2.112;<BR> RT v3.4.2;<BR>
RT::Interface::Email v1.02;<BR> Scalar::Util v1.18;<BR> SelectSaver
v1.01;<BR> Socket v1.77;<BR> Storable v2.15;<BR> strict
v1.03;<BR> Symbol v1.06;<BR> Sys::Syslog v0.16;<BR>
Text::Autoformat v1.13;<BR> Text::Quoted v1.8;<BR> Text::Reform
v1.11;<BR> Text::Tabs v2005.0824;<BR> Text::Template
v1.44;<BR> Text::Wrapper v1.000;<BR> Time::HiRes v1.87;<BR>
Time::JulianDay v2003.1125;<BR> Time::Local v1.12;<BR>
Time::ParseDate v2003.1126;<BR> Time::Timezone v2003.0211;<BR> utf8
v1.05;<BR> vars v1.01;<BR> warnings v1.03;<BR>
warnings::register v1.00;<BR> XSLoader v0.02;<BR></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=943072920-22062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV><!-- Converted from text/rtf format -->
<P><SPAN lang=en-us><FONT face=Arial size=2>Darren Kemp</FONT></SPAN> <BR><SPAN
lang=en-us><FONT face=Arial size=2>XGS</FONT></SPAN> <BR><SPAN lang=en-us><FONT
face=Arial size=2>Darren.Kemp@xerox.com (585)264-5031</FONT></SPAN> </P>
<DIV><FONT face=Arial size=2></FONT> </DIV></BODY></HTML>