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Lorell Hathcock wrote:
<blockquote cite="mid020201c69605$7ab12370$7802a8c0@lorellhathcock"
type="cite">
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<div><font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006">That does not say how to set up the user in
RT. I created a user called mailman. This is probably where I'm going
astray, but I do not see any special settings that designate this user
as the user which can receive mail.</span></span></font></div>
</blockquote>
There should be no need for a separate user to inject mail using
rt-mailgate.<br>
<blockquote cite="mid020201c69605$7ab12370$7802a8c0@lorellhathcock"
type="cite">
<div><font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006"></span></span></font> <font face="Arial"
size="2"><span class="101030014-22062006"><span
class="101030014-22062006">I added the following line to /etc/aliases:</span></span></font></div>
<div><font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006"></span></span></font> </div>
<div><font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006">support: "/opt/rt3/bin/rt-mailgate
--queue '00-Incoming Email' --action correspond --url <a
href="http://support.emcsol.com/">http://support.emcsol.com/</a>"</span></span></font></div>
</blockquote>
If this is a true copy&paste line it has an error, try replacing
with<br>
<font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006">support: "|/opt/rt3/bin/rt-mailgate
--queue\"'00-Incoming Email\" --action correspond --url \"<a
href="http://support.emcsol.com/">http://support.emcsol.com/\"</a>"<br>
<br>
I'm not 100% sure about replacing the ' with " but this is how I use it
and it works.<br>
</span></span></font>
<blockquote cite="mid020201c69605$7ab12370$7802a8c0@lorellhathcock"
type="cite">
<div><font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006"></span></span></font> <font face="Arial"
size="2"><span class="101030014-22062006"><span
class="101030014-22062006">and ran newaliases.</span></span></font></div>
</blockquote>
on a sidenote, please supply which MTA you're using.<br>
<blockquote cite="mid020201c69605$7ab12370$7802a8c0@lorellhathcock"
type="cite">
<div><font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006"></span></span></font> </div>
<div><font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006">When I add the --debug option to the
command, I get this:</span></span></font></div>
<div><font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006"></span></span></font> </div>
<div><font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006">[root@tickets bin]#
/opt/rt3/bin/rt-mailgate --queue '00-Incoming Email' --action
correspond --url <a href="http://support.emcsol.com">http://support.emcsol.com</a>
--debug<br>
test<br>
Connecting to <a
href="http://support.emcsol.com/REST/1.0/NoAuth/mail-gateway">http://support.emcsol.com/REST/1.0/NoAuth/mail-gateway</a>
at /opt/rt3/bin/rt-mailgate line 99, <> line 1.<br>
</span></span></font></div>
</blockquote>
I have never tried the --debug option so don't know how it should
respond.<br>
<blockquote cite="mid020201c69605$7ab12370$7802a8c0@lorellhathcock"
type="cite">
<div><font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006">It makes me think that the permissions on
my designated user are not set up correctly.</span></span></font></div>
</blockquote>
Depends a bit on what your MTA shows in it log files, does your mail
bounce or does it not appear in queue ?<br>
<blockquote cite="mid020201c69605$7ab12370$7802a8c0@lorellhathcock"
type="cite">
<div><font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006"></span></span></font> <font face="Arial"
size="2"><span class="101030014-22062006"><span
class="101030014-22062006">Thoughts? Thanks!</span></span></font></div>
<div><font face="Arial" size="2"><span class="101030014-22062006"><span
class="101030014-22062006"></span></span></font></div>
</blockquote>
Hope this helps you.<br>
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