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<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
11.0pt'>When I click on “Take” to have ownership of a ticket, the
options to either “Open| reply|resolve|Comment” are not available
at all, the screen does not give you any option on the top right hand side. Any
reason why they are not appearing?<o:p></o:p></span></font></p>
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11.0pt'><o:p> </o:p></span></font></p>
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