<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">To whom it may concern,</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;"> have checked RT </SPAN></FONT><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">wiki, and google which has information I could use to probably</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">code this feature (using overlays and/or ?)</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;"> </SPAN></FONT><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">Here is the idea: I added a custom field called 'Assigned to'for tickets; in addition</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">to Owner and Requestor, the ticket can be 'Assigned to' someone (a User).</SPAN></FONT><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;"> </SPAN></FONT><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">I typed</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">in the select-from values for this custom field but would have liked to have</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">a dropdown (as there is for Owner for instance) so that 1) RT 'knows' these</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">are valid Users and they correlate to core data and 2) I don't have to type</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">them again.</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">Do you think this is a reasonable addition, not just for our site but RT in</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">general?</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">Thank you.</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 9px/normal Monaco; min-height: 12px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" face="Monaco" size="1"><SPAN class="Apple-style-span" style="font-size: 9px;">L. Evensen</SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">ps, sorry for the previous email with wrong name!</DIV></BODY></HTML>