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<DIV><SPAN class=496093221-17072006><FONT face=Arial color=#0000ff
size=2>Actually, the directory is available through ldap (maybe not in the
default install, but it can be enabled).</FONT></SPAN></DIV>
<DIV><SPAN class=496093221-17072006><FONT face=Arial color=#0000ff size=2>see,
for example, <A
href="http://www.microsoft.com/technet/prodtechnol/exchange/55/reskit/exc00.mspx">http://www.microsoft.com/technet/prodtechnol/exchange/55/reskit/exc00.mspx</A></FONT></SPAN></DIV>
<DIV><SPAN class=496093221-17072006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=496093221-17072006><FONT face=Arial color=#0000ff size=2>Now,
that doesn't actually solve the problem. Ian, i would suggest you get something
like a ldap browser, and point it to your exchange server to make sure
that</FONT></SPAN></DIV>
<DIV><SPAN class=496093221-17072006> <FONT face=Arial
color=#0000ff size=2>1) you have the proper credentials/account info to connect
to that ldap service</FONT></SPAN></DIV>
<DIV><SPAN class=496093221-17072006><FONT face=Arial color=#0000ff
size=2> 2) that you double check the schema that exchange is
using.</FONT></SPAN></DIV>
<DIV><SPAN class=496093221-17072006> <FONT face=Arial
color=#0000ff size=2>3) adapt your settings in either RT's config (server,
login/pass) and/or exchange to pull the data you wish (correct the
mapping).</FONT></SPAN></DIV>
<DIV><SPAN class=496093221-17072006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=496093221-17072006><FONT face=Arial color=#0000ff size=2>may i
suggest you have a quick look at "Softerra LDAP Browser" (a google search should
yield a couple download link). I believe that there is a version of that client
that is free. this would allow you to verify that all the settings that you are
using are all correct.</FONT></SPAN></DIV>
<DIV><SPAN class=496093221-17072006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=496093221-17072006><FONT face=Arial color=#0000ff size=2>Sorry
for not giving you a straight answer. I have installed RT 3.6.0 only 2
weeks ago, and i have been extremely happy with the little testing with have
done on it so far...</FONT></SPAN></DIV>
<DIV><SPAN class=496093221-17072006><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=496093221-17072006><FONT face=Arial color=#0000ff
size=2>Thanks,</FONT></SPAN></DIV>
<DIV><SPAN class=496093221-17072006><FONT face=Arial color=#0000ff
size=2>Jok</FONT></SPAN></DIV>
<BLOCKQUOTE>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]<B>On Behalf Of </B>Vladimir
Jirasek<BR><B>Sent:</B> Monday, July 17, 2006 12:36 PM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> Re: [rt-users] RT LDAP
with OpenLdap and Exchange 5.5<BR><BR></FONT></DIV>Hello,<BR>Unfortunately
Exhange 5.5 does not use LDAP to store users details but it has its own
internal database (from NT days). I recommed you upgrade to Exchnage 2003. But
then you need Windows AD.<BR>Regards<BR>Vladimir Jirasek
<BR><BR>------------<BR>Hi RT Users,<BR>I've successfully set up RT to
authenticate users against an OpenLDAP<BR>Server (also used for Samba). We
also have and Exchange 5.5 server on<BR>site that contains infotmation about
users etc.. <BR>While i want to use OpenLDAP to authenticate against, i would
like to<BR>pull user information from the Exchange 5.5 server.<BR>I'm just
cant get the user info part working. I'm not really sure
what<BR>settings i should have in RT_SiteConfig.pm for Exchange 5.5 for
the<BR>following paramenters :<BR>This is what i have at the
moment.<BR><BR>Set($LdapAttrMap, {'Name' => 'uid',<BR>
'EmailAddress' =>
'mail',<BR>
'Organization' => 'dc', <BR>
'RealName' => 'displayName',<BR>
'ExternalContactInfoId' =>
'dn',<BR>
'ExternalAuthId' => 'uid',<BR>
'Gecos' => 'gecos',<BR>
'WorkPhone' => 'telephoneNumber',
<BR> 'Address1'
=> 'ou',<BR>
'Address2' =>
'physicalDeliveryOfficeName'}<BR>);<BR><BR>Set($LdapInfoServer,
'pdc.cel');<BR>Set($LdapInfoBase, 'ou=CEL,o=CEL');<BR>Set($LdapInfoFilter,
"(objectclass=*)"); <BR><BR><BR>Has anyone else had any luck pulling info from
Exchange 5.5.<BR><BR>--<BR>Ian Clancy<BR>IT Co-ordinator<BR>Connaught
Electronics Ltd.<BR>Dunmore Rd,<BR>Tuam,<BR>Co. Galway,<BR>Ireland.<BR><BR>P :
++353 93 23151 <BR>F : ++353 93 23110<BR>E : mailto:<A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:clancyian@cel.ie">clancyian@cel.ie</A><BR>W : <A
onclick="return top.js.OpenExtLink(window,event,this)"
href="http://www.cel-europe.com/"
target=_blank>http://www.cel-europe.com</A><BR></BLOCKQUOTE></BODY></HTML>