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Hi,<BR>
<BR>
I would ask for a little patience folks, Kelly and I maintain (mostly Kelly) RTx Statistics for free and in what little spare time we get from having a life and doing our day jobs.<BR>
<BR>
I'm upgrading our test server this week and should be able to start getting it running with 3.6 as I have a new boss who is very sympathetic to the Open Source ideals and is prepared to cover my time as long as it doesn't impact other projects.<BR>
<BR>
We still use RTx Stats a great deal, with their output being used for Management reporting.<BR>
<BR>
Richard<BR>
<BR>
<PRE><FONT COLOR="#737373"><I>------------------------------</PRE>
<BLOCKQUOTE TYPE=CITE>
<PRE>
Message: 7
Date: Mon, 17 Jul 2006 20:24:51 -0700
From: Mathew <jokermjs19@comcast.net>
Subject: Re: [rt-users] RTx::Statistics
To: "Kelly F. Hickel" <kfh@mqsoftware.com>
Cc: rt-users@lists.bestpractical.com
Message-ID: <44BC5483.1020405@comcast.net>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
From what I've seen, RTx::Statistics has much more capability than the
built-in reports offered with v3.6.0. I would like to see Statistics
work with v3.6.0 but unfortunately it doesn't. At the moment, as I
recommended earlier, I would avoid it. When the author (or another
knowledgeable and motivated person) decides to update it, I'll consider
it. But again, until then, I'm avoiding it.
Mathew Snyder
Kelly F. Hickel wrote:
> So, no one has an opinion? Yeah, RIGHT! ;->
>
> -Kelly
>
>
>> -----Original Message-----
>> From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
>> bounces@lists.bestpractical.com] On Behalf Of Kelly F. Hickel
>> Sent: Tuesday, July 11, 2006 5:25 AM
>> To: theillien; Mike Coakley
>> Cc: rt-users@lists.bestpractical.com
>> Subject: RE: [rt-users] RTx::Statistics
>>
>> The information that I had was that Statistics probably wouldn't be
>> needed with RT 3.6 because of the built in reports, so I haven't done
>> much with it so far. Of course, I don't have 3.6 running yet either,
>> I've been swamped with a ton of other things.
>>
>> So, time for a poll: How many folks think that RTx::Statistics is
>>
> still
>
>> needed, given the functionality in RT v3.6.0?
>>
>> --
>>
>> Kelly F. Hickel
>> Senior Software Architect
>> MQSoftware, Inc
>> 952.345.8677
>> kfh@mqsoftware.com
>>
>> -----Original Message-----
>> From: rt-users-bounces@lists.bestpractical.com
>> [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
>>
> theillien
>
>> Sent: Monday, July 10, 2006 7:47 PM
>> To: Mike Coakley
>> Cc: rt-users@lists.bestpractical.com
>> Subject: Re: [rt-users] RTx::Statistics
>>
>> I haven't got this working on my installation of v3.6.0 either. I
>>
> think
>
>> it needs major work in order for it to be compatible. Right now I'm
>> just relying on the built-in reports with v3.6.0. Perhaps when
>> RTx::Statistics is made to work with it I'll see about integrating but
>> until then, I'm avoiding it like the plague.
>>
>> Mathew Snyder
>>
>> Mike Coakley wrote:
>>
>>> Is this working with RT 3.6.0. I just did a clean install and it
>>>
> isn't
>
>>> working for me. Just hangs on some of the graph pages where I have
>>>
> to
>
>>> restart my Apache. On other pages I don't get any graph just the
>>>
>> "Result
>>
>>> Graph" alt text.
>>>
>>> Thanks,
>>>
>>>
>> _______________________________________________
>> </FONT><A HREF="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"><U>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</U></A>
<FONT COLOR="#737373">>>
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<FONT COLOR="#737373">>> Commercial support: sales@bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at </FONT><A HREF="http://rtbook.bestpractical.com"><U>http://rtbook.bestpractical.com</U></A>
<FONT COLOR="#737373">>>
>>
>> We're hiring! Come hack Perl for Best Practical:
>> </FONT><A HREF="http://bestpractical.com/about/jobs.html"><U>http://bestpractical.com/about/jobs.html</U></A>
<FONT COLOR="#737373">>> _______________________________________________
>> </FONT><A HREF="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"><U>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</U></A>
<FONT COLOR="#737373">>>
>> Community help: </FONT><A HREF="http://wiki.bestpractical.com"><U>http://wiki.bestpractical.com</U></A>
<FONT COLOR="#737373">>> Commercial support: sales@bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at </FONT><A HREF="http://rtbook.bestpractical.com"><U>http://rtbook.bestpractical.com</U></A>
<FONT COLOR="#737373">>>
>>
>> We're hiring! Come hack Perl for Best Practical:
>> </FONT><A HREF="http://bestpractical.com/about/jobs.html"><U>http://bestpractical.com/about/jobs.html</U></A>
<FONT COLOR="#737373">>>
> _______________________________________________
> </FONT><A HREF="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"><U>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</U></A>
<FONT COLOR="#737373">>
> Community help: </FONT><A HREF="http://wiki.bestpractical.com"><U>http://wiki.bestpractical.com</U></A>
<FONT COLOR="#737373">> Commercial support: sales@bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at </FONT><A HREF="http://rtbook.bestpractical.com"><U>http://rtbook.bestpractical.com</U></A>
<FONT COLOR="#737373">>
>
> We're hiring! Come hack Perl for Best Practical: </FONT><A HREF="http://bestpractical.com/about/jobs.html"><U>http://bestpractical.com/about/jobs.html</U></A>
<FONT COLOR="#737373">>
>
> </I></FONT></PRE>
</BLOCKQUOTE>
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-- <BR>
Richard Ellis <<A HREF="mailto:Richard.Ellis@Sun.COM"><U>Richard.Ellis@Sun.COM</U></A>>
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