<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<title>RT 3.6 Internet Explorer window resize crashes browser</title>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PersonName"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p
{mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle18
{mso-style-type:personal;
font-family:Arial;
color:navy;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:612.0pt 792.0pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-GB link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I have seen this I think: It was when I
added one of the LDAP overlays - </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>/path/to/rt/local/html/Callbacks/LDAP/autohandler/Auth
IE was worst affected.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I took that out again as I needed the server running
sharpish and haven’t had time to retest to try and work out what was
going on, but I would check anything you have added into <st1:PersonName w:st="on">RT</st1:PersonName>
that is not in the 3.6 distribution.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>John<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Helmuth Ramirez<br>
<b><span style='font-weight:bold'>Sent:</span></b> 18 July 2006 15:15<br>
<b><span style='font-weight:bold'>To:</span></b> rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] <st1:PersonName
w:st="on">RT</st1:PersonName> 3.6 Internet Explorer window resize crashes
browser</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Just to add a couple of
other things about this. The login screen in Internet Explorer
isn’t centered, its off to the left. Once logged in, the text,
bars, boxes, are noticeably larger than in Firefox (the boxes start to overlap
each other).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Helmuth Ramirez<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, July 18, 2006 8:59
AM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] <st1:PersonName
w:st="on">RT</st1:PersonName> 3.6 Internet Explorer window resize crashes
browser</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span lang=EN-US style='font-size:10.0pt;font-family:
Arial'>I’m having the EXACT issue mentioned here. My backend is
Debian Sarge with MySql running <st1:PersonName w:st="on">RT</st1:PersonName>3.6.
</span></font><span lang=EN-US><o:p></o:p></span></p>
<p><font size=2 face=Arial><span lang=EN-US style='font-size:10.0pt;font-family:
Arial'>Just in case I didn’t send my e-mail in correctly, here is the
original e-mail I am referring to:</span></font><span lang=EN-US><o:p></o:p></span></p>
<p><font size=2 face=Arial><span lang=EN-US style='font-size:10.0pt;font-family:
Arial'>*******************************</span></font><span lang=EN-US><o:p></o:p></span></p>
<p><font size=2 color=black face=Verdana><span lang=EN-US style='font-size:
10.0pt;font-family:Verdana;color:black'>Hello<br>
<br>
Recently upgraded to <st1:PersonName w:st="on">RT</st1:PersonName> 3.6 from <st1:PersonName
w:st="on">RT</st1:PersonName>3.4.<br>
Running on BSD5.4 with Mysql<br>
<br>
Site works fine in Mozilla.<br>
<br>
When a user using Internet Explorer logs into <st1:PersonName w:st="on">RT</st1:PersonName>
and then resizes the</span></font><b><span lang=EN-US style='font-weight:bold'>
</span></b><b><font size=2 color=black face=Verdana><span lang=EN-US
style='font-size:10.0pt;font-family:Verdana;color:black;font-weight:bold'>window</span></font></b><font
size=2 color=black face=Verdana><span lang=EN-US style='font-size:10.0pt;
font-family:Verdana;color:black'>, the browser instance becomes unresponsive
and must be shut down.<br>
If I</span></font><b><span lang=EN-US style='font-weight:bold'> </span></b><b><font
size=2 color=black face=Verdana><span lang=EN-US style='font-size:10.0pt;
font-family:Verdana;color:black;font-weight:bold'>resize</span></font></b><font
size=2 color=black face=Verdana><span lang=EN-US style='font-size:10.0pt;
font-family:Verdana;color:black'> the login page, this does not happen.<br>
Message shows up at bottom of browser saying 4 items remaining and that it is
Downloading picture cb.gif or ct.gif from the server. This flickers for a few
moments and then stops..<br>
While this is occurring, the server itself becomes unresponsive. If I go to
another browser and attempt to login to the site, I get a timeout error. Ssh
client still works.<br>
<br>
The debug.log and the apache logs do not show any activity while this is
occurring.<br>
<br>
The at a glance page formatting is not showing up correctly. The reminders and
quick search boxes are on top of the 10 highest priority tickets I own and 10
newest tickets.<br>
<br>
Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1 versions of
Internet Explorer. Have not tried others.<br>
<br>
Thanks for any responses.<br>
<br>
Steve Hache</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p><span style="font-family:'Arial';font-size:8pt;"> </span></p>
<p><span style="font-family:'Arial';font-size:8pt;">**********************************************************************************************</span></p>
<p><span style="font-family:'Arial';font-size:8pt;">We have taken all reasonable precautions to ensure that no viruses are transmitted from FMG Support to any third party. FMG Support accept no responsibility for any damage or loss resulting directly or indirectly from the use of this e-mail or its contents. </span></p>
<p><span style="font-family:'Arial';font-size:8pt;"></span></p>
<p><span style="font-family:'Arial';font-size:8pt;"> </span></p>
<p><span style="font-family:'Arial';font-size:8pt;">This e-mail and any files transmitted with it are confidential and solely for the use of the addressee. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on this e-mail, is prohibited and may be unlawful. Opinions expressed in this e-mail are those of the individual and not those of the Company unless specifically indicated to that effect. </span></p>
<p><span style="font-family:'Arial';font-size:8pt;"></span></p>
<p><span style="font-family:'Arial';font-size:8pt;"> </span></p>
<p><span style="font-family:'Arial';font-size:8pt;">If you have received this e-mail in error please inform us and delete it from your mailbox and/or any other storage mechanism. </span></p>
<p><span style="font-family:'Arial';font-size:8pt;"></span></p>
<p><span style="font-family:'Arial';font-size:8pt;"> </span></p>
<p><span style="font-family:'Arial';font-size:8pt;">FMG Support Ltd T:0870 830 3830 mailto:support@fmgsupport.com.</span></p>
<p><span style="font-family:'Arial';font-size:8pt;"></span></p>
<p><span style="font-family:'Arial';font-size:8pt;"> </span></p>
<p><span style="font-family:'Arial';font-size:8pt;">**********************************************************************************************</span></p>
<p><span style="font-family:'Courier New';font-size:10pt;"> </span></p></body>
</html>