<br><font size=2 face="sans-serif">Ian, once you figure out the appropriate
settings for RT_SiteConfig it may be helpful to post them to http://wiki.bestpractical.com/index.cgi?LdapAttrMap.
I submitted the AD map after a bit of trial-and-error with ldapsearch.</font>
<br><font size=2 face="sans-serif"><br>
--<br>
Eric N. Valor<br>
Information Technology Manager<br>
DaimlerChrysler Research & Technology North America, Inc.<br>
eric.valor@daimlerchrysler.com<br>
1510 Page Mill Road, Palo Alto, CA 94304<br>
CIMS 931-00-00<br>
650-845-2536<br>
<br>
: This Space Intentionally Left Blank :</font>
<br>
<br>
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<br>
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<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>rt-users-request@lists.bestpractical.com</b>
</font>
<br><font size=1 face="sans-serif">Sent by: rt-users-bounces@lists.bestpractical.com</font>
<p><font size=1 face="sans-serif">07/18/2006 06:09 AM</font>
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<div align=center><font size=1 face="sans-serif">Please respond to<br>
rt-users@lists.bestpractical.com</font></div></table>
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<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif">rt-users@lists.bestpractical.com</font>
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<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
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<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">RT-Users Digest, Vol 28, Issue 45</font></table></div>
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<br><font size=2><tt><br>
From: Ian Clancy <ClancyIan@cel.ie><br>
Subject: Re: [rt-users] RT LDAP with OpenLdap and Exchange 5.5<br>
To: Joachim Thuau <jthuau@heavy-iron.com><br>
Cc: "'rt-users@lists.bestpractical.com'"<br>
<rt-users@lists.bestpractical.com><br>
Message-ID: <44BCB14A.5080302@cel.ie><br>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed<br>
<br>
Thanks Folks for your reply.<br>
Exchange 5.5 does support LDAP and i have it enabled and listening on <br>
389 and 636 on the server. I know it's working as i can lookup email <br>
addresses from Thunderbird etc..<br>
We will be upgrading in the future but it's unlikely to be Exchange. <br>
Joachim, i like your suggestion of connecting to Exchange LDAP with
an <br>
LDAP Browser. I already use phpMyAdmin for OpenLDAP so maybe i will be
<br>
able to connect to Exchange with this. Either way i'll let everyone know
<br>
how it goes.<br>
Regards,<br>
<br>
-- <br>
Ian Clancy<br>
IT Co-ordinator<br>
<br>
<br>
<br>
<br>
<br>
Joachim Thuau wrote:<br>
<br>
> Actually, the directory is available through ldap (maybe not in the
<br>
> default install, but it can be enabled).<br>
> see, for <br>
> example, http://www.microsoft.com/technet/prodtechnol/exchange/55/reskit/exc00.mspx<br>
> <br>
> Now, that doesn't actually solve the problem. Ian, i would suggest
you <br>
> get something like a ldap browser, and point it to your exchange <br>
> server to make sure that<br>
> 1) you have the proper credentials/account info to connect
to that <br>
> ldap service<br>
> 2) that you double check the schema that exchange is
using.<br>
> 3) adapt your settings in either RT's config (server,
<br>
> login/pass) and/or exchange to pull the data you wish (correct the
<br>
> mapping).<br>
> <br>
> may i suggest you have a quick look at "Softerra LDAP Browser"
(a <br>
> google search should yield a couple download link). I believe that
<br>
> there is a version of that client that is free. this would allow you
<br>
> to verify that all the settings that you are using are all correct.<br>
> <br>
> Sorry for not giving you a straight answer. I have installed RT 3.6.0
<br>
> only 2 weeks ago, and i have been extremely happy with the little
<br>
> testing with have done on it so far...<br>
> <br>
> Thanks,<br>
> Jok<br>
><br>
> -----Original Message-----<br>
> *From:* rt-users-bounces@lists.bestpractical.com<br>
> [mailto:rt-users-bounces@lists.bestpractical.com]*On
Behalf Of<br>
> *Vladimir Jirasek<br>
> *Sent:* Monday, July 17, 2006 12:36 PM<br>
> *To:* rt-users@lists.bestpractical.com<br>
> *Subject:* Re: [rt-users] RT LDAP with OpenLdap and
Exchange 5.5<br>
><br>
> Hello,<br>
> Unfortunately Exhange 5.5 does not use LDAP to store
users details<br>
> but it has its own internal database (from NT days).
I recommed<br>
> you upgrade to Exchnage 2003. But then you need Windows
AD.<br>
> Regards<br>
> Vladimir Jirasek<br>
><br>
> ------------<br>
> Hi RT Users,<br>
> I've successfully set up RT to authenticate users against
an OpenLDAP<br>
> Server (also used for Samba). We also have and Exchange
5.5 server on<br>
> site that contains infotmation about users etc..<br>
> While i want to use OpenLDAP to authenticate against,
i would like to<br>
> pull user information from the Exchange 5.5 server.<br>
> I'm just cant get the user info part working.
I'm not really sure<br>
> what<br>
> settings i should have in RT_SiteConfig.pm for Exchange
5.5 for the<br>
> following paramenters :<br>
> This is what i have at the moment.<br>
><br>
> Set($LdapAttrMap, {'Name' => 'uid',<br>
>
'EmailAddress' => 'mail',<br>
>
'Organization' => 'dc',<br>
>
'RealName' => 'displayName',<br>
>
'ExternalContactInfoId' => 'dn',<br>
>
'ExternalAuthId' => 'uid',<br>
>
'Gecos' => 'gecos',<br>
>
'WorkPhone' => 'telephoneNumber',<br>
>
'Address1' => 'ou',<br>
>
'Address2' => 'physicalDeliveryOfficeName'}<br>
> );<br>
><br>
> Set($LdapInfoServer, 'pdc.cel');<br>
> Set($LdapInfoBase, 'ou=CEL,o=CEL');<br>
> Set($LdapInfoFilter, "(objectclass=*)");<br>
><br>
><br>
> Has anyone else had any luck pulling info from Exchange
5.5.<br>
><br>
> --<br>
> Ian Clancy<br>
> IT Co-ordinator<br>
> Connaught Electronics Ltd.<br>
> Dunmore Rd,<br>
> Tuam,<br>
> Co. Galway,<br>
> Ireland.<br>
><br>
> P : ++353 93 23151<br>
> F : ++353 93 23110<br>
> E : mailto:clancyian@cel.ie <mailto:clancyian@cel.ie><br>
> W : http://www.cel-europe.com <http://www.cel-europe.com/><br>
><br>
>------------------------------------------------------------------------<br>
><br>
>_______________________________________________<br>
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<br>
><br>
>Community help: http://wiki.bestpractical.com<br>
>Commercial support: sales@bestpractical.com<br>
><br>
><br>
>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
<br>
>Buy a copy at http://rtbook.bestpractical.com<br>
><br>
><br>
>We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html<br>
><br>
<br>
<br>
------------------------------<br>
<br>
Message: 4<br>
Date: Tue, 18 Jul 2006 13:17:38 +0100<br>
From: "Brent Geach" <brent@skyblue.eu.org><br>
Subject: [rt-users] CustomField searching<br>
To: <rt-users@lists.bestpractical.com><br>
Message-ID: <000101c6aa64$2a5d0ab0$6f0b0b0a@mforma.com><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
Hi<br>
<br>
Im probably going over something that has been done a few times before
but<br>
Im struggling to find any info on howto get it done.<br>
<br>
I see from the wiki <br>
<br>
http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch<br>
<br>
<br>
<br>
that from 3.2 its supposed to be a point and click exercise from the GUI.
I<br>
have been over it and I cant seem to find any options anywhere that would<br>
allow me to set this up. Also the files have changed names since the posting<br>
above.<br>
<br>
<br>
<br>
Any updated info on how to implement searching based on customfield values?<br>
<br>
<br>
<br>
Thanks<br>
<br>
Brent <br>
<br>
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Message: 5<br>
Date: Tue, 18 Jul 2006 08:59:27 -0400<br>
From: "Helmuth Ramirez" <HelmuthRamirez@compupay.com><br>
Subject: [rt-users] RT 3.6 Internet Explorer window resize crashes<br>
browser<br>
To: <rt-users@lists.bestpractical.com><br>
Message-ID:<br>
<7314881427FC8A4081673E8CEEA792490226029D@EXMIAMI01.compupay.com><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
I'm having the EXACT issue mentioned here. My backend is Debian Sarge<br>
with MySql running RT3.6. <br>
<br>
Just in case I didn't send my e-mail in correctly, here is the original<br>
e-mail I am referring to:<br>
<br>
*******************************<br>
Hello <br>
<br>
Recently upgraded to RT 3.6 from RT3.4. <br>
Running on BSD5.4 with Mysql <br>
<br>
Site works fine in Mozilla. <br>
<br>
When a user using Internet Explorer logs into RT and then resizes the<br>
window, the browser instance becomes unresponsive and must be shut down.<br>
<br>
If I resize the login page, this does not happen. <br>
Message shows up at bottom of browser saying 4 items remaining and that<br>
it is Downloading picture cb.gif or ct.gif from the server. This<br>
flickers for a few moments and then stops.. <br>
While this is occurring, the server itself becomes unresponsive. If I go<br>
to another browser and attempt to login to the site, I get a timeout<br>
error. Ssh client still works. <br>
<br>
The debug.log and the apache logs do not show any activity while this is<br>
occurring. <br>
<br>
The at a glance page formatting is not showing up correctly. The<br>
reminders and quick search boxes are on top of the 10 highest priority<br>
tickets I own and 10 newest tickets. <br>
<br>
Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1<br>
versions of Internet Explorer. Have not tried others. <br>
<br>
Thanks for any responses. <br>
<br>
Steve Hache<br>
<br>
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End of RT-Users Digest, Vol 28, Issue 45<br>
****************************************<br>
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