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<TITLE>RE: [rt-users] RT 3.6 Internet Explorer window resize crashes browser</TITLE>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Yup, that did it</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">, I moved the Auth file to a different place, restarted Apache, and formatting is back to normal within IE and I can resize the window without issue</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">……</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">soooooo</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> how do we make the Auth file work? I</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">’</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">ll help with whatever I can</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">, unfortunately</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial"> I</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">’</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">m not much of a coder :(</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">From:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> John Parker [<A HREF="mailto:johnp@fmgsupport.com">mailto:johnp@fmgsupport.com</A>]<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">Sent:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> Tuesday, July 18, 2006 11:58 AM<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">To:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> Helmuth Ramirez; rt-users@lists.bestpractical.com<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">Subject:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> RE: [rt-users] RT 3.6 Internet Explorer window resize crashes browser</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT COLOR="#000080" SIZE=2 FACE="Arial">I have seen this I think: It was when I added one of the LDAP overlays -</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-gb"> <FONT SIZE=2 FACE="Arial">/path/to/rt/local/html/Callbacks/LDAP/autohandler/Auth IE was worst affected.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-gb"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">I took that out again as I needed the server running sharpish and haven’t had time to retest to try and work out what was going on, but I would check anything you have added into RT that is not in the 3.6 distribution.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">Regards</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">John</FONT></SPAN></P>
<BR>
<BR>
<BR>
<P ALIGN=LEFT><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">From:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> rt-users-bounces@lists.bestpractical.com [<A HREF="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</A>]</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT SIZE=2 FACE="Tahoma">On Behalf Of</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Tahoma">Helmuth Ramirez<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">Sent:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> 18 July 2006 15:15<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">To:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> rt-users@lists.bestpractical.com<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">Subject:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> RE: [rt-users] RT 3.6 Internet Explorer window resize crashes browser</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Just to add a couple of other things about this. The login screen in Internet Explorer isn’t centered, its off to the left. Once logged in, the text, bars, boxes, are noticeably larger than in Firefox (the boxes start to overlap each other).</FONT></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">From:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> rt-users-bounces@lists.bestpractical.com [<A HREF="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</A>]</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT SIZE=2 FACE="Tahoma">On Behalf Of</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Tahoma">Helmuth Ramirez<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">Sent:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> Tuesday, July 18, 2006 8:59 AM<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">To:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> rt-users@lists.bestpractical.com<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">Subject:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> [rt-users] RT 3.6 Internet Explorer window resize crashes browser</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I’m having the EXACT issue mentioned here. My backend is Debian Sarge with MySql running RT3.6. </FONT></SPAN><SPAN LANG="en-us"> </SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Just in case I didn’t send my e-mail in correctly, here is the original e-mail I am referring to:</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">*******************************</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Verdana">Hello<BR>
<BR>
Recently upgraded to RT 3.6 from RT3.4.<BR>
Running on BSD5.4 with Mysql<BR>
<BR>
Site works fine in Mozilla.<BR>
<BR>
When a user using Internet Explorer logs into RT and then resizes the</FONT></SPAN><SPAN LANG="en-us"><B></B><B></B></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#000000" SIZE=2 FACE="Verdana">window</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Verdana">, the browser instance becomes unresponsive and must be shut down.<BR>
If I</FONT></SPAN><SPAN LANG="en-us"><B></B><B></B></SPAN><SPAN LANG="en-us"><B> <FONT COLOR="#000000" SIZE=2 FACE="Verdana">resize</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Verdana"> the login page, this does not happen.<BR>
Message shows up at bottom of browser saying 4 items remaining and that it is Downloading picture cb.gif or ct.gif from the server. This flickers for a few moments and then stops..<BR>
While this is occurring, the server itself becomes unresponsive. If I go to another browser and attempt to login to the site, I get a timeout error. Ssh client still works.<BR>
<BR>
The debug.log and the apache logs do not show any activity while this is occurring.<BR>
<BR>
The at a glance page formatting is not showing up correctly. The reminders and quick search boxes are on top of the 10 highest priority tickets I own and 10 newest tickets.<BR>
<BR>
Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1 versions of Internet Explorer. Have not tried others.<BR>
<BR>
Thanks for any responses.<BR>
<BR>
Steve Hache</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
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