<br><font size=2 face="sans-serif">Kyle:</font>
<br>
<br><font size=2 face="sans-serif">You need these settings in RT_SiteConfig.pm:</font>
<br>
<br><font size=2 face="sans-serif">### What auth methods do you like and
in what order?</font>
<br><font size=2 face="sans-serif">Set($AuthMethods, ['LDAP', 'Internal']);</font>
<br>
<br><font size=2 face="sans-serif"># Should we create accounts for users
who aren't in LDAP?</font>
<br><font size=2 face="sans-serif">Set($LdapAutoCreateNonLdapUsers, 1);</font>
<br>
<br><font size=2 face="sans-serif"><br>
--<br>
Eric N. Valor<br>
Information Technology Manager<br>
DaimlerChrysler Research & Technology North America, Inc.<br>
eric.valor@daimlerchrysler.com<br>
1510 Page Mill Road, Palo Alto, CA 94304<br>
CIMS 931-00-00<br>
650-845-2536<br>
<br>
: This Space Intentionally Left Blank :</font>
<br>
<br>
<br><font size=2><tt><br>
<br>
I wonder if anybody has any advice about user account arrangements for
<br>
our new (but not in production) RT 3.6.0 (running on Fedora Core 4).<br>
<br>
In a nutshell, we want folks who have accounts in our existing OpenLDAP
<br>
tree to be able to have their RT accounts auto-created based on LDAP <br>
information when they send an email to RT or log in via SelfService. <br>
This much is working fine, with LdapUserLocalOverlay.<br>
<br>
However, we also need to be able to take questions (primarily via email;
<br>
I'm not that concerned about web access) from people who are not <br>
students or employees. We don't want to give these people credentials
<br>
in our LDAP system--ideally RT would auto-create accounts for them just
<br>
as if there were no LDAP at work. As it is now they get an email
back <br>
saying an account couldn't be created for them.<br>
<br>
Is there an easy way to set this up? Or any suggestions for other
ways <br>
to handle this situation? Thanks.<br>
<br>
<br>
<br>
<br>
<br>
<br>
</tt></font>
<br>