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<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We are running a new install of RT 3.4.5 on Redhat ES4.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>When creating a ticket and entering a recipient in the cc
field, the named recipient does not receive a copy of the ticket.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width=600
bgcolor="#F3F3F3" style='width:6.25in;background:#F3F3F3;border-collapse:collapse;
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<tr style='mso-yfti-irow:0'>
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mso-border-alt:inset #000040 .75pt;background:#000040;padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal align=center style='text-align:center'><font size=1
face=Arial><span style='font-size:7.5pt;font-family:Arial;mso-no-proof:yes'> </span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
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<tr style='mso-yfti-irow:1'>
<td width="100%" bgcolor=white style='width:100.0%;border:inset #000040 1.0pt;
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<td width="50%" valign=top style='width:50.0%;padding:.75pt .75pt .75pt .75pt'>
<p style='margin:0in;margin-bottom:.0001pt'><b><font size=3 color="#000040"
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:#000040;
font-weight:bold;mso-no-proof:yes'>Ben McLendon, MCP</span></font></b><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p style='margin:0in;margin-bottom:.0001pt'><font size=3 color="#000040"
face=Arial><span style='font-size:12.0pt;font-family:Arial;color:#000040;
mso-no-proof:yes'>Director, Information Technology</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p style='margin:0in;margin-bottom:.0001pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:yes'> <o:p></o:p></span></font></p>
<p style='margin:0in;margin-bottom:.0001pt'><font size=2 color="#000040"
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:#000040;
mso-no-proof:yes'><a href="mailto:benm@barneshc.com">benm@barneshc.com</a></span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p style='margin:0in;margin-bottom:.0001pt'><font size=2 color="#000040"
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:#000040;
mso-no-proof:yes'><a href="http://www.barneshc.com">www.barneshc.com</a></span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p style='margin:0in;margin-bottom:.0001pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:yes'> <o:p></o:p></span></font></p>
<p style='margin:0in;margin-bottom:.0001pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:yes'> <o:p></o:p></span></font></p>
</td>
<td width="50%" valign=top style='width:50.0%;padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><b><font size=3 color="#000040" face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:#000040;font-weight:bold;
mso-no-proof:yes'>Barnes Health Care Services</span></font></b><span
style='mso-no-proof:yes'> <o:p></o:p></span></p>
<p style='margin:0in;margin-bottom:.0001pt'><st1:Street><st1:address><font
size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial;
mso-no-proof:yes'>200 South Patterson Street</span></font></st1:address></st1:Street><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
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size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial;
mso-no-proof:yes'>Valdosta</span></font></st1:City><font face=Arial><span
style='font-family:Arial;mso-no-proof:yes'>, </span></font><st1:State><font
face=Arial><span style='font-family:Arial;mso-no-proof:yes'>GA</span></font></st1:State><font
face=Arial><span style='font-family:Arial;mso-no-proof:yes'> </span></font><st1:PostalCode><font
face=Arial><span style='font-family:Arial;mso-no-proof:yes'>31601</span></font></st1:PostalCode></st1:place><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p style='margin:0in;margin-bottom:.0001pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:yes'> <o:p></o:p></span></font></p>
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0in 0in 0in 0in' id=AutoNumber3>
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<td width="31%" style='width:31.0%;padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;mso-no-proof:yes'>Telephone:</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
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<td width="69%" style='width:69.0%;padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;mso-no-proof:yes'>229-245-6039 Ext. 1111</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
</td>
</tr>
<tr style='mso-yfti-irow:1'>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;mso-no-proof:yes'>Fax:</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
</td>
<td width="69%" style='width:69.0%;padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;mso-no-proof:yes'>229-245-6005</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
</td>
</tr>
<tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'>
<td width="31%" style='width:31.0%;padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;mso-no-proof:yes'>Cell:</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
</td>
<td width="69%" style='width:69.0%;padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;mso-no-proof:yes'>229-560-0322</span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;mso-no-proof:yes'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;mso-no-proof:yes'><o:p></o:p></span></font></p>
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<p><font size=1 color="#333333" face=Arial><span style='font-size:7.5pt;
font-family:Arial;color:#333333;mso-no-proof:yes'>CONFIDENTIALITY NOTICE:
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