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Ole Craig wrote:
<blockquote cite="mid1153873148.16591.44.camel@hex.latis.com"
type="cite">
<pre wrap="">Rueben -
It's unclear from your post where exactly the email is
repeating. Is it a new email each time, generated by RT, with different
headers but identical information?
</pre>
</blockquote>
It is exactly like you said the it increments the ticket number but the
information is identical.<br>
<blockquote cite="mid1153873148.16591.44.camel@hex.latis.com"
type="cite">
<pre wrap=""> If so, does it show up in the history display of the ticket
("outgoing email recorded")?
</pre>
</blockquote>
Yes it show history of "outgoing email recorded"<br>
<blockquote cite="mid1153873148.16591.44.camel@hex.latis.com"
type="cite">
<pre wrap=""> Is anything recorded for this ticket in the RT logfile?
("$LogDir/$LogToFileNamed" where those values are interpolated by
RT_SiteConfig.pm)
</pre>
</blockquote>
There is no reference to LogDir in the RT_SiteConfig.pm file<br>
<blockquote cite="mid1153873148.16591.44.camel@hex.latis.com"
type="cite">
<pre wrap="">
On Wed, 2006-07-26 at 10:01 +1000, Rueben wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Greetings,
I am using version 3.4.2 of Request Tracker and the system has been running fine for that last 6 months. 2 days ago one of our end-users sent an email request to our helpdesk and it keeps repeating even after we resolved the ticket. I have has to stop the mta to keep it from sending the email I have looked through the archives and and have not found any reference to this problem except 1 and it stated to resolve the ticket and it fixed their problem.. I really would like to open my hepdesk back up but I do not have any idea where to start to troubleshoot this problem. ANY HELP WOULD BE DEEPLY APRECIATED!
Thanks,
Rueben
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