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Yes, they do. That may be the problem then.<br>
Thanks a lot.<br>
<br>
David Smithson wrote:
<blockquote
cite="midBA012F2A8BF8104681FB85FFA024F337246D3A@voyager.activhq.local"
type="cite">
<pre wrap="">Hi Dario. Do your queue names have spaces in the names? The queues I have were imported from another database, including the spaces in the names. I've found that I can't use simple search to search for tickets in queues that have spaces in the names.
David Smithson
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-----Original Message-----
From: Dario Luis Coneglian Oliveros [<a class="moz-txt-link-freetext" href="mailto:oliveros@cpqd.com.br">mailto:oliveros@cpqd.com.br</a>]
Sent: Friday, July 28, 2006 10:04 AM
To: David Smithson
Cc: <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>
Subject: Re: [rt-users] RE: simple search usage
Simple search works for me, except for queue names. Weird !?!
I tried ticket id, email address and had no problem at all.
Dário
David Smithson wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Correction, search by queue name works, but nothing else. Anyone else
have this problem?
David Smithson
________________________________
CLICK HERE FOR ONLINE SUPPORT
-----Original Message-----
From: David Smithson
Sent: Friday, July 28, 2006 9:47 AM
To: <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>
Subject: simple search usage
Hi all.
The text from the Simple Search says this:
----
Search for tickets. Enter id numbers, queues by name, Owners by username
and Requestors by email address. RT will look for anything else you
enter in ticket bodies and attachments.
Searching the full text of every ticket can take a long time, but if you
need to do it, you can search for any word in full ticket history for
any word by typing fulltext:word.
RT will look for anything else you enter in ticket subjects.
----
I'm running 3.6.0, MySQL, FC5, etc.
The *only* thing that the simple search will do in my instance of RT is
parse the subject. If I prefix with fulltext:, it parses Attachments.
None of the other fields that it claims to search are being searched (
username, email address, queues ). Has anybody else seen this?
David Smithson
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