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<TITLE>FW: [rt-users] Populate custom field A with the selection I made incustom field B</TITLE>
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<P ALIGN=LEFT><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">Hi guys, just wanted to bring this one back up</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">…</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000080" SIZE=2 FACE="Arial">just in case someone knows :)</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">From:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> rt-users-bounces@lists.bestpractical.com [<A HREF="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</A>]</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT SIZE=2 FACE="Tahoma">On Behalf Of</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Tahoma">Helmuth Ramirez<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">Sent:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> Wednesday, July 26, 2006 9:24 AM<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">To:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> rt-users@lists.bestpractical.com<BR>
</FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT SIZE=2 FACE="Tahoma">Subject:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Tahoma"> [rt-users] Populate custom field A with the selection I made incustom field B</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"></SPAN><A NAME=""><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Hi Everyone,</FONT></SPAN></A><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"> We are currently evaluating RT to replace our current (crappy) ticketing system. So far everyone has good things to say about it</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT SIZE=2 FACE="Arial">:) . Our Helpdesk Manager asked me to post this up and see if anyone had any input on it.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Many thanks in advance!</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"><helpdesk manager></FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I want to know if there is a way that I can assign / save the value of the category field (in the cascading field) to another custom field when an item is chosen.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Here is the scenario in RT3.6:</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I have two custom fields:</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Type (which is a “select one value” type)</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"> Sort Name Description Category</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"> 10 Help Request</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"> 20 Work Request</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">SubType (which is “select one value” type with category column filled in, “cascading”)</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"> Sort Name Description Category</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"> 10 E-mail Help Request</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"> 20 Internet Help Request</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"> 30 New Hire Work Request</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"> 40 Termination Work Request</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">So, what I would like to do is to set “Type” to be Read-Only and when I choose a “SubType”, to use the “Category” value to fill in “Type”. This can be done once the ticket is saved. I’m not looking for it to change “on the fly”.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">The problem I have with it now is that you can choose Type:Work Request for example and then choose SubType:E-mail (Category:Help Request). This of course will influence when I run reports on # of Work Request, # of Help Requests and others.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">As well as not be true to the classification of the ticket.</FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial"></ helpdesk manager></FONT></SPAN><SPAN LANG="en-us"></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Helmuth Ramirez</FONT></SPAN><SPAN LANG="en-us"><BR>
</SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Compupay</FONT></SPAN><SPAN LANG="en-us"><BR>
</SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">IT Department</FONT></SPAN><SPAN LANG="en-us"><BR>
</SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">3450 Lakeside Dr. Suite 400</FONT></SPAN><SPAN LANG="en-us"><BR>
</SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Miramar, FL 33027</FONT></SPAN><SPAN LANG="en-us"><BR>
</SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">954-874-4800 x7754</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT FACE="Arial" SIZE=2 COLOR="#000000"> <<ATT7101996.txt>> </FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
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