<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]--><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"
downloadurl="http://www.microsoft.com"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Arial;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:Arial;
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:595.3pt 841.9pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-GB link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'>… I am able to save a search for a group without any
trouble, I’m trying to add a search to ‘My Saved Searches’<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;font-family:
"Times New Roman"'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Hayes, Paul<br>
<b><span style='font-weight:bold'>Sent:</span></b> 01 August 2006 14:44<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">rt-users@lists.bestpractical.com</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Saved searches
Rt3.4.4</span></font><font face="Times New Roman"><span lang=EN-US
style='font-family:"Times New Roman"'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'>I’m having some
trouble with saved searches. I’m trying to set up a saved search to allow
people to easily see all tickets for which they are the requestor.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'>I complete a valid
search in the Query Builder screen, test it by hitting ‘Search’, and
then click the Query Builder link again. When I type in a name and select Save,
I get one of the following error messages….<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'>‘Can't find a
saved search to work with’<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'>‘Can't save this
search’<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'>Does anyone know how
this is caused? The user has ‘CreateSavedSearch’ ,
‘EditSavedSearch’ and ‘LoadSavedSearch’ permissions. Is
there anything I’m missing?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face=Verdana><span
style='font-size:8.5pt;font-family:Verdana;color:black'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=1 color=black
face=Verdana><span style='font-size:8.5pt;font-family:Verdana;color:black'>Paul<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;font-family:"Times New Roman"'><br>
________________________________________________________________________<br>
Privileged, confidential and/or copyright information may be contained in this
communication. This e-mail and any files transmitted with it are confidential
and intended solely for the use of the individual or entity to whom they are
addressed. If you are not the intended addressee, you may not copy, forward,
disclose or otherwise use this e-mail or any part of it in any way whatsoever.
To do so is prohibited and may be unlawful. If you have received this email in
error <br>
please notify the sender immediately.<br>
<br>
Paddy Power PLC may monitor the content of e-mail sent and received for the
purpose of ensuring compliance with its policies and procedures.<br>
________________________________________________________________________<o:p></o:p></span></font></p>
</div>
<BR>
________________________________________________________________________<BR>
Privileged, confidential and/or copyright information may be contained in this communication. This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended addressee, you may not copy, forward, disclose or otherwise use this e-mail or any part of it in any way whatsoever. To do so is prohibited and may be unlawful. If you have received this email in error <BR>
please notify the sender immediately.<BR>
<BR>
Paddy Power PLC may monitor the content of e-mail sent and received for the purpose of ensuring compliance with its policies and procedures.<BR>
________________________________________________________________________<BR>
</body>
</html>