<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">Hello,<DIV><BR class="khtml-block-placeholder"></DIV><DIV>I was wondering if it's possible to set a ticket to resolve itself automatically after a given timeframe expires. For example, I've placed tickets with some of my vendors, and they always tell me "we'll keep this ticket open for 24 hours just in case you want to re-explore this issue" or something similar. Any ideas?</DIV><DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><DIV><FONT class="Apple-style-span" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px; font-family: Verdana; "><B style="font-family: Verdana; font-size: 10px; font-weight: bold; "><FONT class="Apple-style-span" color="#000000"><SPAN class="Apple-style-span" style="font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="font-family: Verdana; font-size: 10px; font-weight: bold; ">Regards,</SPAN></SPAN></FONT></B></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Verdana; "><B style="font-family: Verdana; font-size: 10px; font-weight: bold; "><FONT class="Apple-style-span" color="#000000"><SPAN class="Apple-style-span" style="font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="font-family: Verdana; font-size: 10px; font-weight: bold; ">Bryce Porter</SPAN></SPAN></FONT></B></SPAN></FONT></DIV><DIV><FONT class="Apple-style-span" color="#3286CF" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(50, 134, 207); font-family: Verdana; "><B style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; ">ShellShark Networks</SPAN></SPAN></SPAN></SPAN></B></SPAN></FONT><FONT class="Apple-style-span" color="#001781" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(0, 23, 129); font-family: Verdana; "><B style="color: rgb(0, 23, 129); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 23, 129); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 23, 129); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 23, 129); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 23, 129); font-family: Verdana; font-size: 10px; font-weight: bold; "> </SPAN></SPAN></SPAN></SPAN></B></SPAN></FONT><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001781" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(0, 23, 129); font-family: Verdana; "><B style="color: rgb(0, 23, 129); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 23, 129); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 23, 129); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 23, 129); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 23, 129); font-family: Verdana; font-size: 10px; font-weight: bold; ">Owner</SPAN></SPAN></SPAN></SPAN><BR style="; color: rgb(0, 23, 129); font-family: Verdana; font-size: 10px; font-weight: bold; "></B></SPAN></FONT><FONT class="Apple-style-span" color="#656565" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(101, 101, 101); font-family: Verdana; "><B style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; ">ShellShark Networks</SPAN></SPAN></SPAN></SPAN></B></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#656565" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(101, 101, 101); font-family: Verdana; "><B style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; ">151 Shadoway Dr.</SPAN></SPAN></SPAN></SPAN><BR style="; color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "></B></SPAN></FONT><FONT class="Apple-style-span" color="#656565" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(101, 101, 101); font-family: Verdana; "><B style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; ">East Peoria, IL 61611</SPAN></SPAN></SPAN></SPAN></B></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001781" face="Verdana"><B style="color: rgb(0, 23, 129); font-family: Verdana; font-weight: bold; "><BR class="khtml-block-placeholder"></B></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#3286CF" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(50, 134, 207); font-family: Verdana; "><B style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; ">p.</SPAN></SPAN></SPAN></SPAN></B></SPAN></FONT><FONT class="Apple-style-span" color="#656565" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(101, 101, 101); font-family: Verdana; "><B style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "> 309.698.5584 x103</SPAN></SPAN></SPAN></SPAN></B></SPAN></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#3286CF" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(50, 134, 207); font-family: Verdana; "><B style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; ">f. </SPAN></SPAN></SPAN></SPAN></B></SPAN></FONT><FONT class="Apple-style-span" color="#656565" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(101, 101, 101); font-family: Verdana; "><B style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "> 425.606.3294</SPAN></SPAN></SPAN></SPAN></B></SPAN></FONT><FONT class="Apple-style-span" color="#001781" face="Verdana"><B style="color: rgb(0, 23, 129); font-family: Verdana; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 23, 129); font-family: Verdana; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 23, 129); font-family: Verdana; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 23, 129); font-family: Verdana; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 23, 129); font-family: Verdana; font-weight: bold; "> </SPAN></SPAN></SPAN></SPAN><BR style="; color: rgb(0, 23, 129); font-family: Verdana; font-weight: bold; "></B></FONT><FONT class="Apple-style-span" color="#3286CF" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(50, 134, 207); font-family: Verdana; "><B style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; ">e.</SPAN></SPAN></SPAN></SPAN></B></SPAN></FONT><FONT class="Apple-style-span" color="#656565" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(101, 101, 101); font-family: Verdana; "><B style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(101, 101, 101); font-family: Verdana; font-size: 10px; font-weight: bold; "> </SPAN></SPAN></SPAN></SPAN></B></SPAN></FONT><A href="mailto:bryce@shellshark.net" style="text-decoration: none; ; color: rgb(0, 0, 238); "><B style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; ">b</SPAN></SPAN></SPAN></SPAN></B><B style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; ">ryce@</SPAN></SPAN></SPAN></SPAN></B><B style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; ">shellshark</SPAN></SPAN></SPAN></SPAN></B><B style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; ">.net</SPAN></SPAN></SPAN></SPAN></B></A><BR style=""><FONT class="Apple-style-span" color="#3286CF" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(50, 134, 207); font-family: Verdana; "><B style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(50, 134, 207); font-family: Verdana; font-size: 10px; font-weight: bold; ">w.</SPAN></SPAN></SPAN></SPAN></B></SPAN></FONT><FONT class="Apple-style-span" color="#C06100" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(192, 97, 0); font-family: Verdana; "><B style="color: rgb(192, 97, 0); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(192, 97, 0); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(192, 97, 0); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(192, 97, 0); font-family: Verdana; font-size: 10px; font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(192, 97, 0); font-family: Verdana; font-size: 10px; font-weight: bold; "> </SPAN></SPAN></SPAN></SPAN></B></SPAN></FONT><A href="http://www.shellshark.net/" style="text-decoration: none; ; color: rgb(0, 0, 238); "><FONT class="Apple-style-span" face="Verdana" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(0, 0, 238); font-family: Verdana; "><B style="color: rgb(0, 0, 238); font-family: Verdana; font-size: 10px; font-weight: bold; "><FONT class="Apple-style-span" face="Helvetica" size="3"><SPAN class="Apple-style-span" style="font-size: 12px;; color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; ">w</SPAN></SPAN></SPAN></SPAN></SPAN></FONT><FONT class="Apple-style-span" face="Helvetica" size="3"><SPAN class="Apple-style-span" style="font-size: 12px;; color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-weight: bold; ">ww.shellshark.net</SPAN></SPAN></SPAN></SPAN></SPAN></FONT></B></SPAN></FONT></A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><BR class="khtml-block-placeholder"></DIV></DIV><BR class="Apple-interchange-newline"></SPAN></SPAN></SPAN></SPAN> </DIV><BR></DIV></BODY></HTML>