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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi. I can tell you that the spaces do
matter. I’ve created all of my queues without spaces, using underscores
where appropriate. I guess that’s my workaround.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>David
Smithson</span></font></st1:PersonName><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> - ActivSupport</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><a
href="http://na.inquiero.com/inquiero/web/digisign/digisign.asp?login=3582&button=button1&cob=0">ONLINE
SUPPORT</a> - 415-979-9285</span></font><font color=navy><span
style='color:navy'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Matt Nichols<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, August 10, 2006
6:00 AM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] simple search
feature not working as advertised</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The only thing I can seem to successfully search for using
the simple search (search box/button on top right hand of at a glance screen)
is a valid ticket number. I read on the Wiki that this is one of 3 things
it’s supposed to search for. The two are search for tickets by queue name
and search for text in the subject of existing tickets. I’ve tried
searches with all of our queue names (they have spaces in the names if that
matters) and also text from the subject of tickets which I know exist, neither
work. Any ideas? RT 3.4.4.1 / PostgreSQL / Apahche 2.x w/FastCGI. No errors
relating to searching that I can find in my debug level rt.log or in the apache
logs. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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