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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi Everyone,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The following works on Linux, Firefox with
OpenOffice V2><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<h2 style='margin-left:0in;text-indent:0in;mso-list:l0 level2 lfo2'><a
name="_Toc143332117"><![if !supportLists]><b><i><font size=4 face=Arial><span
style='font-size:14.0pt'><span style='mso-list:Ignore'>1.1.<font size=1
face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font></i></b><![endif]>Spreadsheet Functionality</a><o:p></o:p></h2>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>When running Request Tracker on a Windows system, one can
get a seamless interface to Excel. That is, when one “clicks” on
the <b><span style='font-weight:bold'>spreadsheet</span></b> option, Request
Tracker calls Excel, open up Excel and sends the desired data to Excel. If the
same thing is done on a Linux or UNIX system, using OpenOffice, than the data
is sent to OpenOffice Writer and not OpenOffice Calc.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What is happening is Request Tracker is generating an output
file with a <b><span style='font-weight:bold'>tsv</span></b> extension, as the
data is produced in a Tab Separated Value format. Microsoft Excel recognizes a <b><span
style='font-weight:bold'>tsv</span></b> file with no problem; however,
OpenOffice Calc does not. So, OpenOffice converts the results to an ordinary
text file, as it does not “support” the <b><span style='font-weight:
bold'>tsv</span></b> file extension. However, OpenOffice does support the <b><span
style='font-weight:bold'>csv</span></b> (Comma Separated Values) extension.
There is a work around for this, as follows:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ol style='margin-top:0in' start=1 type=1>
<li class=MsoNormal style='mso-list:l1 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>When one “clicks”
on <b><span style='font-weight:bold'>spreadsheet</span></b>, than save the
file to disk; it will be called <b><span style='font-weight:bold'>Results.tsv</span></b>,
<b><span style='font-weight:bold'>Results-1.tsv</span></b>, etc.</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Rename <b><span
style='font-weight:bold'>Results.tsv</span></b> to <b><span
style='font-weight:bold'>Results.csv</span></b>.</span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Run OpenOffice Calc and open <b><span
style='font-weight:bold'>Results.csv</span></b>. Calc will ask for format
of the file, in the <b><span style='font-weight:bold'>Separated By</span></b>
section of the pop-up screen, click on <b><span style='font-weight:bold'>Tab</span></b>
and uncheck <b><span style='font-weight:bold'>Comma</span></b>.</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Once these steps are followed,
Calc will display the desired data in spreadsheet format.</span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></li>
</ol>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The following steps can be taken, to create a seamless
interface for UNIX and Linux users:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>cd /opt/rt3/share/html/Search<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>ln –s Results.tsv Results.csv<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Edit </span></font><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>index.html</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> and make
the following changes:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'><a
href="<%$RT::WebPath%>/Search/Results.tsv<%$QueryString%>">
\<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'><&|/l&>spreadsheet (Excel)</&></a>
|<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'><a href="<%$RT::WebPath%>/Search/Results.csv<%$QueryString%>">
\<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'><&|/l&>spreadsheet (OpenOffice)</&></a>
|<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Another change, for Results.html, changes the order of the
Ticket display on the results page.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Change line 138 to read</span></font><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>:
$Order = ‘DESC’<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Notice:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> The user should be
made aware that <b><span style='font-weight:bold'>spreadsheet (Excel)</span></b>
will only work on Windows systems, and <b><span style='font-weight:bold'>spreadsheet
(OpenOffice)</span></b> will only work on Linux and UNIX systems.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If AssetTracker is also installed, then do the following:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>cd /opt/rt3/share/html/AssetTracker/Search<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'>ln –s Results.tsv Results.csv<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Edit </span></font><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>index.html</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> and make
the following changes:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'><a
href="<%$RT::WebPath%>/AssetTracker/Search/Results.tsv<%$QueryString%>">
\ <&|/l&>spreadsheet (Excel)</&></a><br><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'><a
href="<%$RT::WebPath%>/AssetTracker/Search/Results.csv<%$QueryString%>">
\<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face="Courier New"><span style='font-size:9.0pt;
font-family:"Courier New"'><&|/l&>spreadsheet (OpenOffice)</&></a><br><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><br
clear=all style='page-break-before:always'>
</span></font>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Issue the following commands:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>/usr/local/apache2/bin/apachectl stop<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>rm –rf /opt/rt3/var/mason_data/obj<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Courier New"><span style='font-size:
10.0pt'>/usr/local/apache2/bin/apachectl start<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Take care!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Nick<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
color=navy face=Arial><span style='font-size:7.5pt;font-family:Arial;
color:navy;font-weight:bold'>---------------------------------------------------------------------------------</span></font></b><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
color=navy face=Arial><span style='font-size:8.0pt;font-family:Arial;
color:navy;font-weight:bold'>Nick Metrowsky</span></font></b><b><font size=1
color=navy><span style='font-size:8.0pt;color:navy;font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
color=navy face=Arial><span style='font-size:8.0pt;font-family:Arial;
color:navy;font-weight:bold'>Consulting System Administrator</span></font></b><b><font
size=1 color=navy><span style='font-size:8.0pt;color:navy;font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
color=navy face=Arial><span style='font-size:8.0pt;font-family:Arial;
color:navy;font-weight:bold'>303-684-4785 Office</span></font></b><b><font
size=1 color=navy><span style='font-size:8.0pt;color:navy;font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
color=navy face=Arial><span style='font-size:8.0pt;font-family:Arial;
color:navy;font-weight:bold'>303-684-4100 Fax</span></font></b><b><font size=1
color=navy><span style='font-size:8.0pt;color:navy;font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
color=navy face=Arial><span style='font-size:8.0pt;font-family:Arial;
color:navy;font-weight:bold'><a href="mailto:nmetrowsky@digitalglobe.com"><font
size=1><span style='font-size:7.5pt'>nmetrowsky@digitalglobe.com</span></font></a></span></font></b><b><font
size=1 color=navy><span style='font-size:8.0pt;color:navy;font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
color=navy face=Arial><span style='font-size:7.5pt;font-family:Arial;
color:navy;font-weight:bold'>DigitalGlobe ®, An Imaging and Information Company</span></font></b><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
color=navy face=Arial><span style='font-size:8.0pt;font-family:Arial;
color:navy;font-weight:bold'><a href="http://www.digitalglobe.com"><font
size=1><span style='font-size:7.5pt'>http://www.digitalglobe.com</span></font></a></span></font></b><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
color=navy face=Arial><span style='font-size:7.5pt;font-family:Arial;
color:navy;font-weight:bold'>---------------------------------------------------------------------------------</span></font></b><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Mike Taht<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, August 17, 2006
10:44 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Jesse Vincent<br>
<b><span style='font-weight:bold'>Cc:</span></b> RT Users<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users]
Spreadsheet on reports coming as tsv</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 8/17/06, <b><span style='font-weight:bold'>Jesse
Vincent</span></b> <<a href="mailto:jesse@bestpractical.com">jesse@bestpractical.com</a>>
wrote:</span></font></span><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Thu, Aug 17, 2006 at 09:35:21AM -0700, Phanoko wrote:<br>
> When I select the spreadsheet option after doing a<br>
> search I only get TSV files.<br>
> Did I forget a module install?<br>
<br>
Nope. TSV is a perfectly servicable spreadsheet format. (Though we mark <br>
it as an excel file, so the right thing happens when end-users click on<br>
it)<o:p></o:p></span></font></p>
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12.0pt'><br>
In my case, I've yet to convince firefox on linux to do the right thing and
hand off tsvs to openoffice in a format it understands - they get tossed into
the writer not the spreadsheet module. <br>
<o:p></o:p></span></font></p>
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-- <br>
Mike Taht<br>
PostCards From the Bleeding Edge<br>
<a href="http://the-edge.blogspot.com">http://the-edge.blogspot.com</a><br>
"In the kingdom of the blind, the one-eyed man is usually
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