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<TITLE>FW: [rt-users] Tickets being "LOST"</TITLE>
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<P><FONT SIZE=2>Bob -<BR>
You may need to create /var/log/rt.log and make sure it's writeable by the webserver's UID. On my system, this would look like this:<BR>
<BR>
touch /var/log/rt.log<BR>
chown apache.rt /var/log/rt.log<BR>
chmod 775 /var/log/rt.log<BR>
<BR>
Other thoughts... Did you stop/restart httpd for the log settings to take effect? (Also remove the mason cache. With RT it's generally a good idea to do so automatically; I've added it to my webserver initscript, for instance.)<BR>
<BR>
Luck,<BR>
Ole<BR>
<BR>
-----Original Message-----<BR>
From: Farrell,Bob [<A HREF="mailto:farrellb@studentsonly.com">mailto:farrellb@studentsonly.com</A>]<BR>
Sent: Fri 8/25/2006 9:23 PM<BR>
To: Farrell,Bob; Ole Craig<BR>
Cc: rt-users@lists.bestpractical.com<BR>
Subject: RE: [rt-users] Tickets being "LOST"<BR>
<BR>
I have the log settings you have below, and nothing is logged.<BR>
<BR>
What's up with that ?<BR>
<BR>
--<BR>
/Ole Craig<BR>
Security Engineer<BR>
Team lead, customer support<BR>
<BR>
303-381-3802 (main support hotline)<BR>
303-381-3824 (my direct line)<BR>
303-381-3801 (fax)<BR>
<BR>
www.stillsecure.com<BR>
. . .<BR>
<BR>
<BR>
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