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Kehinde Orisanaiye wrote:
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<p><span style="font-size: 10pt; font-family: Arial;">My name is
Kenny. I am entirely new to RT but I will like to make some
modifications and
improvement on an existing RT system.</span></p>
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I would recommend you head over to Amazon.com or use the link at the
bottom of these mailing list emails and pick up a copy of Oreilly's "RT
Essentials". It's written by Jesse Vincent, the primary developer of
RT. It's been an excellent resource when working with RT:<br>
<br>
<a class="moz-txt-link-freetext" href="http://www.amazon.com/RT-Essentials-Jesse-Vincent/dp/0596006683/sr=8-1/qid=1157460562/ref=pd_bbs_1/102-4416481-7881712?ie=UTF8&s=books">http://www.amazon.com/RT-Essentials-Jesse-Vincent/dp/0596006683/sr=8-1/qid=1157460562/ref=pd_bbs_1/102-4416481-7881712?ie=UTF8&s=books</a><br>
<br>
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<p><span style="font-size: 10pt; font-family: Arial;">The following
are what I want to accomplish.</span></p>
<p style="margin-left: 39pt; text-indent: -0.25in;"><span
style="font-size: 10pt; font-family: Arial;"> <span>1.<span
style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span></span><span
style="font-size: 10pt; font-family: Arial;">Presently staffs have to
manually
open tickets when customers send emails to then. I want a situation
whereby
when mails are sent to a particular email address, RT automatically
creates the
ticket and inform a staff to act.</span></p>
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So you currently have no way of injecting emails into RT? How you set
this up is dependent upon the mail server software you are using. What
are you using for your SMTP Server?<br>
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<p style="margin-left: 39pt; text-indent: -0.25in;"><span
style="font-size: 10pt; font-family: Arial;"><span>2.<span
style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span></span><span
style="font-size: 10pt; font-family: Arial;">I also want to know where
the content
of ticket history is being stores by the RT system.</span></p>
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Recommend you install a copy of phpmyadmin (<a class="moz-txt-link-freetext" href="http://www.phpmyadmin.net">http://www.phpmyadmin.net</a>)
and poke around the RT mysql database. That's of course assuming your
installation of RT is using mysql, it may have Oracle or Postgresql as
the backend but most new installs use mysql since it's the most common.<br>
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<p><span style="font-size: 10pt; font-family: Arial;"> I will
appreciate your immediate reply</span></p>
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