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<DIV><SPAN class=928214920-05092006><FONT face=Arial size=2>This is probably a
really easy question, but I've spent the last few hours looking through the past
mailings on here to see if anyone addressed it and I can't find
it.</FONT></SPAN></DIV>
<DIV><SPAN class=928214920-05092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=928214920-05092006><FONT face=Arial size=2>Basically I'd like
to include the first entry from the ticket history (likely to be the description
of the problem) in any email that is sent out about the ticket. I guess
this might mean editing the transaction template as well. Also I'd like
the to include whatever the last entry in the ticket history is, so that the
person can easily see what was last done, or what comments were made before the
ticket was assigned to them, or they were added as adminCC.</FONT></SPAN></DIV>
<DIV><SPAN class=928214920-05092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=928214920-05092006><FONT face=Arial size=2>Thanks for your
help.</FONT></SPAN></DIV>
<DIV><SPAN class=928214920-05092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=928214920-05092006><FONT face=Arial size=2>Michael
Leighty</FONT></SPAN></DIV></FONT></DIV></BODY></HTML>