<div>Hi, </div>
<div> </div>
<div>As a summary of what I am trying to achieve, I want users (all on-site) to submit their problems via the self service page, and I want them to be able to see their own open and closed tickets. I do not want them to be able to view anyone else's tickets at this stage.
<br> </div>
<div>I have spent quite a bit of time reading round on this and I am still having no luck, I can't get the test users submitting a ticket to be able to see their own tickets. The tickets are created and can be dealt with, but users can't see them whether they are open or closed tickets.
</div>
<div> </div>
<div>
<div>I have even tried giving the requestor group every right available to see if they could view their open and closed tickets, unfortunately I still couldn't get that to work.</div></div>
<div> </div>
<div>When I first submitted a mail regarding this issue, users could see any ticket by typing the ticket number into the goto ticket box, but I have managed to stop this happening, although they can't even get to their own tickets in this way any more.
</div>
<div> </div>
<div>My symptoms appear to be the same as couple of very old mails in the archive </div>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt"><span lang="EN-GB" style="mso-ansi-language: EN-GB"><a href="http://www.gossamer-threads.com/lists/rt/users/8838?search_string=can%27t%20see%20tickets;#8838"><font face="Times New Roman">
http://www.gossamer-threads.com/lists/rt/users/8838?search_string=can%27t%20see%20tickets;#8838</font></a></span></p>
<div><a href="http://www.gossamer-threads.com/lists/rt/users/8252?search_string=can%27t%20see%20tickets;#8252">http://www.gossamer-threads.com/lists/rt/users/8252?search_string=can%27t%20see%20tickets;#8252</a></div>
<div>Although due to the age of these requests it is probably unlikely to be the same issue.</div>
<div> </div>
<div>I changed the rights based on information in the following thread:</div>
<div><span lang="EN-GB" style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><a href="http://www.gossamer-threads.com/lists/rt/users/54051?search_string=users%20can%27t%20see%20open%20or%20closed%20tickets;#54051">
http://www.gossamer-threads.com/lists/rt/users/54051?search_string=users%20can%27t%20see%20open%20or%20closed%20tickets;#54051</a></span><br> </div>
<div>For some reason I still can't get it to work. My current rights settings are as follows:</div>
<div><strong>Global - Everyone</strong></div>
<div>ModifyCustomField<br>ModifySelf</div>
<div>SeeCustomField</div>
<div> </div>
<div>The following rights are all on the required queue</div>
<div><strong>Everyone </strong></div>
<div>CommentOnTicket<br>CreateTicket<br>ModifyTicket<br>ReplyToTicket</div>
<div>SeeQueue</div>
<div> </div>
<div><strong>Requestor</strong></div>
<div>ReplyToTicket<br>SeeQueue<br>ShowTicket<br>Watch</div>
<div> </div>
<div><strong>Owner</strong></div>
<div>ModifyTicket<br>ReplyToTicket<br>ShowTicket</div>
<div> </div>
<div>Unfortunately when using these permissions and I create a new ticket with a test user, I get the following message:</div>
<div>"No permission to view newly created ticket #11. "</div>
<div> </div>
<div>Can anyone help? Or can anyone direct me to any example configs? </div>
<div>I spent quite a bit of time on the wiki going through what all the rights do, I have also bought the RT Essentials book but have so far been unable to get it right.</div>
<div>Thanks </div>
<div>Tim</div>
<div> </div>
<div><span class="gmail_quote">On 17/08/06, <b class="gmail_sendername">Drew Barnes</b> <<a href="mailto:barnesaw@ucrwcu.rwc.uc.edu">barnesaw@ucrwcu.rwc.uc.edu</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid"><a href="http://wiki.bestpractical.com/index.cgi?Rights">http://wiki.bestpractical.com/index.cgi?Rights</a>
<br><br>Tim Hill wrote:<br>> Hi,<br>><br>> I installed Ubuntu server (Dapper 6.06), and then followed the<br>> instructions at <a href="http://howtoforums.net/viewtopic.php?t=48">http://howtoforums.net/viewtopic.php?t=48
</a><br>> <<a href="http://howtoforums.net/viewtopic.php?t=48">http://howtoforums.net/viewtopic.php?t=48</a>> regarding how to set up RT.<br>><br>> The software used (Request-Tracker3.4, Apache2, Postfix &
<br>> PostgreSql-7.4) were all installed from packages.<br>><br>> I have logged onto RT as root and created a couple of users, I have<br>> also created a test queue. The users I have set up can see the general
<br>> queue and the test queue. They can create issues which successfully<br>> appear on the system, although it is at this point that I run into<br>> problems.<br>><br>> The users can't see any of their open or closed tickets, but they can
<br>> see any ticket if they enter the ticket number in the search box.<br>><br>> Has anyone seen this (or a similar) problem before? Have you got any<br>> ideas about what I may need to look at?<br>><br>> Please let me know if I need to provide any other information and I
<br>> will try to get it asap.<br>><br>> Thanks,<br>> Tim<br>> ------------------------------------------------------------------------<br>><br>> _______________________________________________<br>>
<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>><br>> Community help: <a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com
</a><br>> Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>><br>><br>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>> Buy a copy at <a href="http://rtbook.bestpractical.com">
http://rtbook.bestpractical.com</a><br><br>--<br>Drew Barnes<br>Applications Analyst<br>Raymond Walters College<br>University of Cincinnati<br><br></blockquote></div><br>