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<DIV><FONT face=Arial size=2><SPAN class=664494613-20092006>Hi
,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=664494613-20092006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=664494613-20092006>Please suggest wht
rights should be granted in the following condition:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=664494613-20092006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=664494613-20092006><STRONG>1> Queue
specific rights </STRONG></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=664494613-20092006>Particular queue
tickets should be visible to only particualr set of privillaged people, only
they should hv the rights to view those tickets under that queue and Take those
tickets .</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=664494613-20092006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=664494613-20092006><STRONG>2> Mail
to the pool (resposible for the issues related to tht queue ) on creation of new
ticket </STRONG></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=664494613-20092006>As soon as a new
ticket is created , a autogenerated mail should go to "Requestor" and to the set
of those privillaged users responsible to take the issues under that
queue.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=664494613-20092006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=664494613-20092006><STRONG>3>
Managerial rights </STRONG></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=664494613-20092006>A particular person
should have right to view all the tickets under any queue
</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=664494613-20092006><STRONG></STRONG></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=664494613-20092006><STRONG>4>
Re-assigning</STRONG></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=664494613-20092006>If the person has
filed a ticket under wrong queue (issue is related to actually some other queue
and should have gone to different pool) how can it be forwarded to other
set.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=664494613-20092006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=664494613-20092006>Please treat it
urgent issue.</SPAN></FONT></DIV>
<DIV> </DIV>
<DIV align=left><FONT face=Arial size=2></FONT></DIV>
<DIV align=left><FONT face=Arial size=2>
<DIV align=left><FONT face="Monotype Corsiva" size=4>Thanks &
Regards,</FONT></DIV>
<DIV align=left><FONT face="Monotype Corsiva" size=4>Tanu
</FONT></DIV></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV></BODY></HTML>