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<DIV dir=ltr align=left><SPAN class=328081416-28092006><FONT face=Arial
color=#0000ff size=2>I have had the exact same problem. I looked through
all the config, wiki, etc. and couldn't find a solution. I hope someone on
this list can give an answer. For me, it's just the subject link that is
wrong. The link to the ticket # works.</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of
</B>Wolfgang.Fuertbauer@ebewe.com<BR><B>Sent:</B> Thursday, September 28, 2006
10:16 AM<BR><B>To:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B>
[rt-users] Ticket URL wrong after "take"<BR></FONT><BR></DIV>
<DIV></DIV><BR><FONT face=sans-serif size=2>Hi,</FONT> <BR><FONT face=sans-serif
size=2>I have a strange error:</FONT> <BR><BR><FONT face=sans-serif size=2>I'm
creating a new ticket via Mailinterface: </FONT><BR><BR><FONT face=sans-serif
size=2>/opt/rt3/bin/rt-mailgate --queue "General" --action correspond --url
http://saxophon.intern.ebewe.at/rt <rt-general@rt.intern.ebewe.at></FONT>
<BR><BR><FONT face=sans-serif size=2>before "taking" the request, the URL of the
ticket is: http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9</FONT>
<BR><FONT face=sans-serif size=2>after "taking" by a user:
http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6</FONT> <BR><BR><FONT
face=sans-serif size=2>eg: /rt/ is missing !</FONT> <BR><FONT face=sans-serif
size=2>What am i doing wrong ?</FONT> <BR><FONT face=sans-serif
size=2>Wolfgang</FONT> <BR><BR><FONT face=sans-serif size=2>my
RT_Siteconfig.pm</FONT> <BR><FONT face=sans-serif size=2>saxophon01:/opt/rt3/etc
# cat RT_SiteConfig.pm</FONT> <BR><FONT face=sans-serif size=2># Any
configuration directives you include here will override</FONT> <BR><FONT
face=sans-serif size=2># RT's default configuration file, RT_Config.pm</FONT>
<BR><FONT face=sans-serif size=2>#</FONT> <BR><FONT face=sans-serif size=2># To
include a directive here, just copy the equivalent statement</FONT> <BR><FONT
face=sans-serif size=2># from RT_Config.pm and change the value. We've included
a single</FONT> <BR><FONT face=sans-serif size=2># sample value below.</FONT>
<BR><FONT face=sans-serif size=2>#</FONT> <BR><FONT face=sans-serif size=2>#
This file is actually a perl module, so you can include valid</FONT> <BR><FONT
face=sans-serif size=2># perl code, as well.</FONT> <BR><FONT face=sans-serif
size=2>#</FONT> <BR><FONT face=sans-serif size=2># The converse is also true, if
this file isn't valid perl, you're</FONT> <BR><FONT face=sans-serif size=2>#
going to run into trouble. To check your SiteConfig file, use</FONT> <BR><FONT
face=sans-serif size=2># this comamnd:</FONT> <BR><FONT face=sans-serif
size=2>#</FONT> <BR><FONT face=sans-serif size=2># perl -c
/path/to/your/etc/RT_SiteConfig.pm</FONT> <BR><BR><FONT face=sans-serif
size=2>Set($rtname, 'IT-HELPDESK');</FONT> <BR><FONT face=sans-serif
size=2>Set($Organization , "ebewe.com");</FONT> <BR><FONT face=sans-serif
size=2>Set($RTAddressRegexp , '^rt.*\@ebewe.com$');</FONT> <BR><FONT
face=sans-serif size=2>Set($Timezone, 'Europe/Vienna');</FONT> <BR><FONT
face=sans-serif size=2>Set($WebPath , "/rt");</FONT> <BR><FONT face=sans-serif
size=2>Set($OldestTransactionsFirst, 0);</FONT> <BR><FONT face=sans-serif
size=2>1;</FONT> <BR><BR><SPAN
style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: sans-serif,helvetica">----------------------------------------------------------------------</SPAN><BR><SPAN
style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: sans-serif,helvetica">Wolfgang
Fuertbauer (e-Mail: Wolfgang.Fuertbauer@ebewe.com)</SPAN><BR><SPAN
style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: sans-serif,helvetica">EBEWE
Pharma </SPAN><BR><SPAN
style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: sans-serif,helvetica">Mondseestrasse
11 </SPAN><BR><SPAN
style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: sans-serif,helvetica">4866
Unterach, Austria</SPAN><BR><SPAN
style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: sans-serif,helvetica">Tel
+43 7665 8123 315 Mobile: +43 664 8397987</SPAN><BR><SPAN
style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: sans-serif,helvetica">Fax
+43 7665 8123 1487</SPAN><BR><SPAN
style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: sans-serif,helvetica">http://www.ebewe.com</SPAN><BR></BODY></HTML>