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<DIV><SPAN class=935483707-28092006><FONT face=Arial size=2>Hi
All,</FONT></SPAN></DIV>
<DIV><SPAN class=935483707-28092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=935483707-28092006><FONT face=Arial size=2>Can any body tell me
wht rights should be granted/should nt be granted to the privilaged(queue -to-
queue) user so that they can <STRONG>not</STRONG> view those tickets, which
actually they are not responsible to resolve?</FONT></SPAN></DIV>
<DIV><SPAN class=935483707-28092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=935483707-28092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=935483707-28092006><FONT face=Arial size=2>for e.g :- there are
3 queuse......... IT, Finance, HR </FONT></SPAN></DIV>
<DIV><SPAN class=935483707-28092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=935483707-28092006> <FONT face=Arial size=2>A
end-user to whom all the queues are visible files a ticket in IT, a notification
mail goes to IT issue resolving team but this ticket should not be visible to
Finance or HR team.</FONT></SPAN></DIV>
<DIV><SPAN class=935483707-28092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=935483707-28092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=935483707-28092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=935483707-28092006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV align=left><FONT face=Arial size=2></FONT></DIV>
<DIV align=left><FONT face=Arial size=2>
<DIV align=left><FONT face="Monotype Corsiva" size=4>Thanks </FONT></DIV>
<DIV align=left> </DIV>
<DIV align=left><FONT face="Monotype Corsiva" size=4>Tanu
</FONT><BR></DIV></FONT></DIV></BODY></HTML>