<br><font size=2 face="sans-serif">Absolutely correct!</font>
<br><font size=2 face="sans-serif">I forgot to mention the following: RT
3.6.1 and the wrong Ticket URL is show in </font><a href="http://saxophon.intern.ebewe.at/rt/Search/Results.html?Order=DESC&Query=%20Owner%20%3D%20%2712%27%20AND%20%28%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27%29&OrderBy=Priority&Format=%27%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23%27%2C%20%27%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject%27%2C%20Priority%2C%20QueueName%2C%20ExtendedStatus"><font size=1 color=blue>"10
highest priority tickets I own</font></a><font size=1>"</font>
<br><font size=1>Maybe Jesse can help ?</font>
<br>
<br><font size=1>Thanks</font>
<br><font size=1>Wolfgang</font>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>"Kyle Manuel"
<kyle@mbrostech.com></b> </font>
<p><font size=1 face="sans-serif">28.09.2006 18:15</font>
<td width=59%>
<table width=100%>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">An</font></div>
<td valign=top><font size=1 face="sans-serif"><Wolfgang.Fuertbauer@ebewe.com>,
<rt-users@lists.bestpractical.com></font>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">Kopie</font></div>
<td valign=top>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">Thema</font></div>
<td valign=top><font size=1 face="sans-serif">RE: [rt-users] Ticket URL
wrong after "take"</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=2 color=blue face="Arial">I have had the exact same problem.
I looked through all the config, wiki, etc. and couldn't find a solution.
I hope someone on this list can give an answer. For me, it's
just the subject link that is wrong. The link to the ticket # works.</font>
<br>
<br>
<hr><font size=2 face="Tahoma"><b>From:</b> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Wolfgang.Fuertbauer@ebewe.com<b><br>
Sent:</b> Thursday, September 28, 2006 10:16 AM<b><br>
To:</b> rt-users@lists.bestpractical.com<b><br>
Subject:</b> [rt-users] Ticket URL wrong after "take"</font><font size=3><br>
</font>
<br><font size=2 face="sans-serif"><br>
Hi,</font><font size=3> </font><font size=2 face="sans-serif"><br>
I have a strange error:</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
I'm creating a new ticket via Mailinterface: </font><font size=3><br>
</font><font size=2 face="sans-serif"><br>
/opt/rt3/bin/rt-mailgate --queue "General" --action correspond
--url http://saxophon.intern.ebewe.at/rt <rt-general@rt.intern.ebewe.at></font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
before "taking" the request, the URL of the ticket is: http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9</font><font size=3>
</font><font size=2 face="sans-serif"><br>
after "taking" by a user: http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6</font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
eg: /rt/ is missing !</font><font size=3> </font><font size=2 face="sans-serif"><br>
What am i doing wrong ?</font><font size=3> </font><font size=2 face="sans-serif"><br>
Wolfgang</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
my RT_Siteconfig.pm</font><font size=3> </font><font size=2 face="sans-serif"><br>
saxophon01:/opt/rt3/etc # cat RT_SiteConfig.pm</font><font size=3> </font><font size=2 face="sans-serif"><br>
# Any configuration directives you include here will override</font><font size=3>
</font><font size=2 face="sans-serif"><br>
# RT's default configuration file, RT_Config.pm</font><font size=3> </font><font size=2 face="sans-serif"><br>
#</font><font size=3> </font><font size=2 face="sans-serif"><br>
# To include a directive here, just copy the equivalent statement</font><font size=3>
</font><font size=2 face="sans-serif"><br>
# from RT_Config.pm and change the value. We've included a single</font><font size=3>
</font><font size=2 face="sans-serif"><br>
# sample value below.</font><font size=3> </font><font size=2 face="sans-serif"><br>
#</font><font size=3> </font><font size=2 face="sans-serif"><br>
# This file is actually a perl module, so you can include valid</font><font size=3>
</font><font size=2 face="sans-serif"><br>
# perl code, as well.</font><font size=3> </font><font size=2 face="sans-serif"><br>
#</font><font size=3> </font><font size=2 face="sans-serif"><br>
# The converse is also true, if this file isn't valid perl, you're</font><font size=3>
</font><font size=2 face="sans-serif"><br>
# going to run into trouble. To check your SiteConfig file, use</font><font size=3>
</font><font size=2 face="sans-serif"><br>
# this comamnd:</font><font size=3> </font><font size=2 face="sans-serif"><br>
#</font><font size=3> </font><font size=2 face="sans-serif"><br>
# perl -c /path/to/your/etc/RT_SiteConfig.pm</font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
Set($rtname, 'IT-HELPDESK');</font><font size=3> </font><font size=2 face="sans-serif"><br>
Set($Organization , "ebewe.com");</font><font size=3> </font><font size=2 face="sans-serif"><br>
Set($RTAddressRegexp , '^rt.*\@ebewe.com$');</font><font size=3> </font><font size=2 face="sans-serif"><br>
Set($Timezone, 'Europe/Vienna');</font><font size=3> </font><font size=2 face="sans-serif"><br>
Set($WebPath , "/rt");</font><font size=3> </font><font size=2 face="sans-serif"><br>
Set($OldestTransactionsFirst, 0);</font><font size=3> </font><font size=2 face="sans-serif"><br>
1;</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
----------------------------------------------------------------------<br>
Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer@ebewe.com)<br>
EBEWE Pharma <br>
Mondseestrasse 11 <br>
4866 Unterach, Austria<br>
Tel +43 7665 8123 315 Mobile: +43 664 8397987<br>
Fax +43 7665 8123 1487<br>
http://www.ebewe.com</font>
<br>
<br>
<br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">----------------------------------------------------------------------</span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer@ebewe.com)</span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">EBEWE Pharma </span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">Mondseestrasse 11 </span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">4866 Unterach, Austria</span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">Tel +43 7665 8123 315 Mobile: +43 664 8397987</span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">Fax +43 7665 8123 1487</span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">http://www.ebewe.com</span><br>