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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have not. I will try that.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thank you.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Bob<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Torsten Brumm
[mailto:torsten.brumm@googlemail.com] <br>
<b>Sent:</b> Monday, October 02, 2006 5:32 AM<br>
<b>To:</b> Roy El-Hames<br>
<b>Cc:</b> Farrell,Bob; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] 3.6.1 Ticket Priority never changes<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>@Roy: That was my next question
;-) Thanks<br>
<br>
@Bob: The End Prio at 0 is not a good idea i think, should the End Prio not
greater than the initial Prio?<o:p></o:p></p>
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<p class=MsoNormal><span class=gmailquote>2006/10/2, Roy El-Hames < <a
href="mailto:rfh@pipex.net">rfh@pipex.net</a>>:</span><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Have you set up any cron jobs
to decrease these priorities .. it does <br>
n't just happen ..look at rt-crontool.<br>
Regards;<br>
Roy<br>
<br>
Farrell,Bob wrote:<br>
> In each Queue, I have the Priority set to start at 10 ( or lower ) and<br>
> end at 0. I then have the Ticket should be completed in set to 10 days. <br>
><br>
><br>
><br>
> I have tried it with different params, and still no luck.<br>
><br>
><br>
><br>
> This is not a HUGE deal, because my team knows that ALL tickets are<br>
> important, etc., but prioritizing them is a great feature. <br>
><br>
><br>
><br>
> Thank you for your response.<br>
><br>
><br>
><br>
> Bob<br>
><br>
><br>
><br>
> From: Torsten Brumm [mailto:<a href="mailto:torsten.brumm@googlemail.com">torsten.brumm@googlemail.com
</a>]<br>
> Sent: Monday, October 02, 2006 2:55 AM<br>
> To: Farrell,Bob<br>
> Cc: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
> Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes <br>
><br>
><br>
><br>
> Can you go more into detail? How have you set up the Priority Change?<br>
><br>
> 2006/10/2, Farrell,Bob <<a href="mailto:farrellb@studentsonly.com">farrellb@studentsonly.com</a>>:
<br>
><br>
> All,<br>
><br>
>
Any place I may have missed in configuration to allow<br>
> the priority of tickets to actually function?<br>
><br>
> Everything works great, except it appears the ticket priority is not <br>
> moving at all.<br>
><br>
><br>
><br>
> Thanks in advance.<br>
><br>
><br>
><br>
> Bob Farrell<br>
><br>
><br>
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<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
MFG<br>
<br>
Torsten Brumm<br>
<br>
<a href="http://www.torsten-brumm.de">http://www.torsten-brumm.de</a> <o:p></o:p></p>
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