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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Actually I think I’ve made some
progress. Looks like the error below was related specifically to apache.
Now, when I try to send a message to <a
href="mailto:correspond@netcentralinc.com">correspond@netcentralinc.com</a>, RT
replies with the following:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>RT could not load a valid user, and RT's configuration does not allow<br>
for the creation of a new user for this email (<a
href="javascript:top.opencompose('joshb@netcentralinc.com','','','1')">joshb@netcentralinc.com</a>).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Whats up with that? Is it because I have a space in my Queue (in
my alias file) or what. I checked and my user IS specified with <a
href="mailto:joshb@netcentralinc.com">joshb@netcentralinc.com</a> in RT so it
should be able to validate. Whats going on here? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>-Josh</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <st1:PersonName
w:st="on">Josh Barron</st1:PersonName> <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, October 03, 2006
6:05 PM<br>
<b><span style='font-weight:bold'>To:</span></b> '<st1:PersonName w:st="on">rt-users@lists.bestpractical.com</st1:PersonName>'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RT-Mailgate Setup Errors</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi everyone,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m having some problems setting up RT-Mailgate and as
usual looking it up on the web is not helping me because of the uniqueness (and
vagueness) of the error.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Here is the relevant line in my postfix aliases file:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>correspond:
"|/opt/rt/3/bin/rt-mailgate --queue Customer Support --action correspond
--url <a href="http://rt.netcentralinc.net/">http://rt.netcentralinc.net/</a>"<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I never get a failure daemon back, but the message never
gets to my RT instance. I’ve allowed rt-mailgate to access REST
directory as mentioned in the wiki (though I’m not sure how that helps).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA:
client=unknown[66.213.158.39]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: >
unknown[66.213.158.39]: 250 Ok<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: <
unknown[66.213.158.39]: DATA<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: >
unknown[66.213.158.39]: 354 End data with
<CR><LF>.<CR><LF><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]:
public/cleanup socket: wanted attribute: status<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA:
message-id=<1CD7A3530F98054194C0E6BBDA4A68490259BF@corpmain.NetCentral.local><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA:
from=<joshb@netcentralinc.com>, size=2136, nrcpt=1 (queue active)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: input
attribute name: status<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: input
attribute value: 0<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]:
public/cleanup socket: wanted attribute: reason<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: input
attribute name: reason<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute
value: (end)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]:
public/cleanup socket: wanted attribute: (list terminator)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: input
attribute name: (end)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: >
unknown[66.213.158.39]: 250 Ok: queued as 62A8A88DA<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: <
unknown[66.213.158.39]: QUIT<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: >
unknown[66.213.158.39]: 221 Bye<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]:
match_hostname: unknown ~? 66.213.158.32/27<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]:
match_hostaddr: 66.213.158.39 ~? 66.213.158.32/27<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: disconnect
from unknown[66.213.158.39]<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]:
master_notify: status 1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:26 web postfix/smtpd[18695]: connection
closed<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:51:27 web postfix/local[18699]: 62A8A88DA:
to=<correspond@netcentralinc.net>, relay=local, delay=1, status=deferred
(temporary failure. Command output: An Error Occurred =================
403 Forbidden )<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:53:06 web postfix/smtpd[18695]: rewrite
stream disconnect<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:53:06 web postfix/smtpd[18695]: proxymap
stream disconnect<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Tahoma><span style='font-size:8.0pt;
font-family:Tahoma'>Oct 3 17:53:06 web postfix/smtpd[18695]: idle timeout
-- exiting<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What am I doing wrong? It appears that the message is
just getting deferred and held in the mail queue but I can’t seem to
figure out why. The info messages above seem to indicate that it
doesn’t know what networks it can accept mail from, even though the networks
listed are on the $My_Networks, and I can send messages to other addresses on
this server from the same machine. It seems completely related to RT.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any ideas. I REALLY would appreciate the help<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Best Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Josh Barron</span></font></st1:PersonName><font
size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Systems Administration</span></font><font size=2
face=Calibri><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></font></p>
<p class=MsoNormal><b><i><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red;font-weight:bold;
font-style:italic'>NetCentral Inc.</span></font></i></b><font size=2
face=Calibri><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>P: 208.376.3130</span></font><font size=2 face=Calibri><span
style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>F: 208.514.4527</span></font><font size=2 face=Calibri><span
style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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