Another point to this. have you added the mailgate to the srmsh allowed list?<br><br><div><span class="gmail_quote">2006/10/4, Mathew Snyder <<a href="mailto:jokermjs19@comcast.net">jokermjs19@comcast.net</a>>:</span>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Josh Barron wrote:<br>> Ok that didn't seem to solve the problem.<br>><br>> When I reply to a ticket, (with the correct Ticket ID in the subject,
<br>> unchanged), i get two messages back saying the same thing:<br>><br>>> RT could not load a valid user, and RT's configuration does not allow<br>>> for the creation of a new user for this email<br>> (
<a href="mailto:joshb@netcentralinc.com">joshb@netcentralinc.com</a> <mailto:<a href="mailto:joshb@netcentralinc.com">joshb@netcentralinc.com</a>>).<br>><br>> The second message has the following in addition to the message above:
<br>> "You might need to grant 'Everyone' the right 'ReplyToTicket' for the<br>> queue Customer."<br>><br>> My /etc/aliases/ looks like this:<br>> correspond: "|/opt/rt3/bin/rt-mailgate --queue 'Customer Support'
<br>> --action correspond --url <a href="http://rt.netcentralinc.net/">http://rt.netcentralinc.net/</a>"<br>><br>> ------------------------------------------------------------------------<br>> *From:* Ruslan Zakirov [mailto:
<a href="mailto:ruslan.zakirov@gmail.com">ruslan.zakirov@gmail.com</a>]<br>> *Sent:* Tue 10/3/2006 7:00 PM<br>> *To:* Josh Barron<br>> *Cc:* <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com
</a><br>> *Subject:* Re: [rt-users] RE: RT-Mailgate Setup Errors<br>><br>> use quotes:<br>> rt-mailgate --queue 'my queue name with spaces' ...<br>><br>> On 10/4/06, Josh Barron <<a href="mailto:joshb@netcentralinc.com">
joshb@netcentralinc.com</a>> wrote:<br>>><br>>><br>>><br>>><br>>> Actually I think I've made some progress. Looks like the error below was<br>>> related specifically to apache. Now, when I try to send a message to
<br>>> <a href="mailto:correspond@netcentralinc.com">correspond@netcentralinc.com</a>, RT replies with the following:<br>>><br>>><br>>><br>>> RT could not load a valid user, and RT's configuration does not allow
<br>>> for the creation of a new user for this email (<a href="mailto:joshb@netcentralinc.com">joshb@netcentralinc.com</a>).<br>>><br>>><br>>><br>>> Whats up with that? Is it because I have a space in my Queue (in my alias
<br>>> file) or what. I checked and my user IS specified with<br>>> <a href="mailto:joshb@netcentralinc.com">joshb@netcentralinc.com</a> in RT so it should be able to validate. Whats<br>> going<br>>> on here?
<br>>><br>>><br>>><br>>> -Josh<br>>><br>>><br>>><br>>> ________________________________<br>>><br>>><br>>> From: Josh Barron<br>>> Sent: Tuesday, October 03, 2006 6:05 PM
<br>>> To: '<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>'<br>>> Subject: RT-Mailgate Setup Errors<br>>><br>>><br>>><br>>> Hi everyone,<br>>>
<br>>><br>>><br>>> I'm having some problems setting up RT-Mailgate and as usual looking it up<br>>> on the web is not helping me because of the uniqueness (and vagueness) of<br>>> the error.<br>
>><br>>><br>>><br>>> Here is the relevant line in my postfix aliases file:<br>>><br>>><br>>><br>>> correspond: "|/opt/rt/3/bin/rt-mailgate --queue Customer Support<br>
>> --action correspond --url <a href="http://rt.netcentralinc.net/">http://rt.netcentralinc.net/</a>"<br>>><br>>><br>>><br>>><br>>><br>>> I never get a failure daemon back, but the message never gets to my RT
<br>>> instance. I've allowed rt-mailgate to access REST directory as<br>> mentioned in<br>>> the wiki (though I'm not sure how that helps).<br>>><br>>><br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA:
<br>>> client=unknown[<a href="http://66.213.158.39">66.213.158.39</a>]<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: > unknown[<a href="http://66.213.158.39">66.213.158.39</a>]: 250 Ok<br>>>
<br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: < unknown[<a href="http://66.213.158.39">66.213.158.39</a>]: DATA<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: > unknown[<a href="http://66.213.158.39">
66.213.158.39</a>]:<br>> 354 End<br>>> data with <CR><LF>.<CR><LF><br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted<br>>> attribute: status
<br>>><br>>> Oct 3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA:<br>>><br>> message-id=<<a href="mailto:1CD7A3530F98054194C0E6BBDA4A68490259BF@corpmain.NetCentral.local">1CD7A3530F98054194C0E6BBDA4A68490259BF@corpmain.NetCentral.local
</a>><br>>><br>>> Oct 3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA:<br>>> from=<<a href="mailto:joshb@netcentralinc.com">joshb@netcentralinc.com</a>>, size=2136, nrcpt=1 (queue active)<br>>>
<br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: status<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute value: 0<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted
<br>>> attribute: reason<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: reason<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute value: (end)<br>
>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted<br>>> attribute: (list terminator)<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute name: (end)
<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: > unknown[<a href="http://66.213.158.39">66.213.158.39</a>]:<br>> 250 Ok:<br>>> queued as 62A8A88DA<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: < unknown[
<a href="http://66.213.158.39">66.213.158.39</a>]: QUIT<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: > unknown[<a href="http://66.213.158.39">66.213.158.39</a>]:<br>> 221 Bye<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostname: unknown ~?
<br>>> <a href="http://66.213.158.32/27">66.213.158.32/27</a><br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostaddr: <a href="http://66.213.158.39">66.213.158.39</a> ~?<br>>> <a href="http://66.213.158.32/27">
66.213.158.32/27</a><br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: disconnect from<br>>> unknown[<a href="http://66.213.158.39">66.213.158.39</a>]<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: master_notify: status 1
<br>>><br>>> Oct 3 17:51:26 web postfix/smtpd[18695]: connection closed<br>>><br>>> Oct 3 17:51:27 web postfix/local[18699]: 62A8A88DA:<br>>> to=<<a href="mailto:correspond@netcentralinc.net">
correspond@netcentralinc.net</a>>, relay=local, delay=1, status=deferred<br>>> (temporary failure. Command output: An Error Occurred<br>> ================= 403<br>>> Forbidden )<br>>><br>>> Oct 3 17:53:06 web postfix/smtpd[18695]: rewrite stream disconnect
<br>>><br>>> Oct 3 17:53:06 web postfix/smtpd[18695]: proxymap stream disconnect<br>>><br>>> Oct 3 17:53:06 web postfix/smtpd[18695]: idle timeout -- exiting<br>>><br>>><br>>><br>
>><br>>><br>>> What am I doing wrong? It appears that the message is just getting<br>> deferred<br>>> and held in the mail queue but I can't seem to figure out why. The info<br>>> messages above seem to indicate that it doesn't know what networks it can
<br>>> accept mail from, even though the networks listed are on the $My_Networks,<br>>> and I can send messages to other addresses on this server from the same<br>>> machine. It seems completely related to RT.
<br>>><br>>><br>>><br>>> Any ideas. I REALLY would appreciate the help<br>>><br>>><br>>><br>>> Best Regards,<br>>><br>>><br>>><br>>> Josh Barron<br>
>><br>>> Systems Administration<br>>><br>>> NetCentral Inc.<br>>><br>>> P: 208.376.3130<br>>><br>>> F: 208.514.4527<br>>><br>>><br>>> _______________________________________________
<br>>> <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>>><br>>> Community help: <a href="http://wiki.bestpractical.com">
http://wiki.bestpractical.com</a><br>> <<a href="http://wiki.bestpractical.com/">http://wiki.bestpractical.com/</a>><br>>> Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com
</a><br>>><br>>><br>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>>> Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><br>> <
<a href="http://rtbook.bestpractical.com/">http://rtbook.bestpractical.com/</a>><br>>><br>>><br>><br>><br>> --<br>> Best regards, Ruslan.<br>><br>><br>><br>> ------------------------------------------------------------------------
<br>><br>> _______________________________________________<br>> <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>>
<br>> Community help: <a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><br>> Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>><br>><br>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
<br>> Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><br><br>Have you made sure your user is listed under the Privileged group?<br><br>--<br>Mathew<br>_______________________________________________
<br><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br><br>Community help: <a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com
</a><br>Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br><br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>Buy a copy at <a href="http://rtbook.bestpractical.com">
http://rtbook.bestpractical.com</a><br></blockquote></div><br><br clear="all"><br>-- <br>MFG<br><br>Torsten Brumm<br><br><a href="http://www.torsten-brumm.de">http://www.torsten-brumm.de</a>