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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff
size=2></FONT> </DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2>Hello... I've searched through various archives and
online resources, and either I'm missing it or just can't seem to find an answer
to what i would expect to be a simple problem to solve.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2>I have a queue that I use for tickets relating to building
out new computer systems. I would like to have new tickets that are
created in this queue pop up with the text area of the ticket preformatted with
text. Something along the lines of:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2>SYSTEM NAME: _____</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2>SERIAL NUMBER:_____</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2>LOCATION: _____</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2>etc...</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2>The person opening the ticket can then just fill in the
blanks in the ticket. I suspect that I could to do this with custom
fields, but I'm not sure how to limit things so that the custom fields would
only come up in tickets opened for this particular queue and not all new tickets
in all queues.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2>Can anyone point me in the right direction on
this?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2>Thanks!</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=854162414-04102006><FONT face=Arial
color=#0000ff size=2>Spud</FONT></SPAN></DIV></BODY></HTML>