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It sounds good. What about auto-replies, did you disable it? And does your RT accept the emails even if they are probably signed as "Precedence: bulk" by opposite RT? So if I understand correctly your solution, finally you have tickets with subject like "[YourCompany #xxx][Dell #yyy] I have a problem". Am I right?<br><br>Thanks<br>Dlouhan<br><br><br><blockquote style="border-left: 2px solid rgb(0, 0, 255); padding-left: 5px; margin-left: 5px; margin-right: 0px;"><hr><b>From:</b> Phanoko [mailto:phanoko@yahoo.com]<br><b>To:</b> Jiri Dlouhy [mailto:jiri.dlouhy@sxg.cz], rt-users@lists.bestpractical.com<br><b>Sent:</b> Mon, 09 Oct 2006 02:56:34 +0200<br><b>Subject:</b> Re: [rt-users] Hints for two RT systems interconnection<br><br>I created a queue called 'NOC-Vendor' and when we have<br>
to do what you are talking about we just open the<br>
ticket there and change the requestor email address to<br>
<a href="mailto:support@dell.com">support@dell.com</a> or whatever. Seems to handle what we<br>
need rather nicely. <br>
<br>
--- Jiri Dlouhy <<a href="mailto:jiri.dlouhy@sxg.cz">jiri.dlouhy@sxg.cz</a>> wrote:<br>
<br>
> Hi all,<br>
> <br>
> is there anybody who can provide me some tips or own<br>
> experiences related<br>
> to interconnection of two independent RT systems via<br>
> email interface?<br>
> <br>
> The reason behind is that we are going to use RT<br>
> (it's really cool piece<br>
> of SW) and we are responsible for technical support.<br>
> Our<br>
> customers/requestors, which will send us the<br>
> requests, have sometimes<br>
> RT as well thus they don't want to send the tickets<br>
> to our RT directly<br>
> but via their RT.<br>
> <br>
> Thank you in advance<br>
> <br>
> Dlouhan<br>
> <br>
> <br>
> <br>
> <br>
> <br>
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