<br><font size=2 face="sans-serif">Hi everybody,</font>
<br>
<br><font size=2 face="sans-serif">I'd like to ask for a "best practice":</font>
<br>
<br><font size=2 face="sans-serif">My help helpdesk shall alway have control
over the ticket eg be the owner;</font>
<br><font size=2 face="sans-serif">on the other hand, they may need to
involve additional persons (sub contracters, ...)</font>
<br><font size=2 face="sans-serif">What's the best way to bring them in
the game ?</font>
<br>
<br><font size=2 face="sans-serif">Any suggestion welcome</font>
<br><font size=2 face="sans-serif">Wolfgang</font>
<br>
<br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">----------------------------------------------------------------------</span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer@ebewe.com)</span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">EBEWE Pharma                          </span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">Mondseestrasse 11                     </span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">4866  Unterach, Austria</span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">Tel +43 7665 8123 315    Mobile: +43 664 8397987</span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">Fax +43 7665 8123 1487</span><br>
<span style="font-family:sans-serif,helvetica; font-size:10pt; color:#000000">http://www.ebewe.com</span><br>