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<TITLE>Question about ticket gone CRAZY</TITLE>
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<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I have a ticket that received 2500 replies on accident that I can no longer manage. Apparently one of my admins had his personal email forwarding to his home email which went offline. I am not sure how it got into a loop, but it created the monster trail of history that makes it unloadable. Is there any way to remove this history and gracefully close the ticket? Ideally I could keep the ticket itself, instead of deleting it from the database, but if that is what it takes</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT FACE="Wingdings" SIZE=2>J</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Any help is greatly appreciated!</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">-Jay</FONT></SPAN></P>
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<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Tahoma">Jay Vlavianos</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Tahoma">Production Operations</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Tahoma">415.277.3515</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><A HREF="mailto:jay@ecastinc.com"><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><U></U></SPAN><U><SPAN LANG="en-us"><FONT COLOR="#0000FF" SIZE=2 FACE="Tahoma">jay@ecastinc.com</FONT></SPAN></U><SPAN LANG="en-us"></SPAN></A><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#000000" SIZE=2 FACE="Tahoma">I've just decided to switch our Friday schedule to Monday, which means that the test we take each Friday, on what we learned during the week, will now take place on Monday, before we've learned it. But, since today is Tuesday, it doesn't matter in the slightest.Mr. Turkentine</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> </SPAN></P>
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