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<body>Hello,<BR>
<BR>
I am trying to set the date, and subject, of a ticket off of another ticket. When a ticket is created with the subject like "TemporaryAccess" another ticket is created and linked to the first ticket. I would like to set the Due date in Ticket2, based upon the due date of Ticket1.<BR>
<BR>
I have the following in my scrip....<BR>
<BR>
Custom action preparation code: return 1;<BR>
---------------------------------------------------------------------------------------------------------------------------------<BR>
Custom action cleanup code:<BR>
<BR>
my $vari = $self->TicketObj->RequestorAddresses;<BR>my $UserObj = RT::User->new(RT::CurrentUser->new($RT::SystemUser));<BR>my ($id, $worked) = $UserObj->LoadOrCreateByEmail($vari);<BR>my $mygroup = $UserObj->OwnGroups;<BR>my $nextgroup = $mygroup->Next();<BR>my $count = $nextgroup->Name;<BR>my ($status, $msg) = $self->TicketObj->SetQueue($count);<BR>
if($self->TicketObj->Subject =~/TemporaryAccess/i)<BR>{<BR>my $TicketObjItem = RT::Ticket->new(RT::CurrentUser->new($RT::SystemUser));<BR>my $TicketId = $TicketObjItem->Create(Queue => $count, Type => "Ticket", RefersTo => $self->TicketObj->Id);<BR>$TicketObjItem->SetSubject("Delete $self->TicketObj->Subject");<BR>
$TicketObjItem->AddCustomFieldValue( Field => '40', Value => "Access", RecordTransaction => 1 );<BR>unless( $status ) <BR>{<BR>$RT::Logger->warning( "Couldn't set Access as value for CF TicketType". $msg );<BR>return undef;<BR>}<BR>$TicketObjItem->AddCustomFieldValue( Field => '41', Value => "Separation", RecordTransaction => 1 );<BR>unless( $status )<BR>{<BR>$RT::Logger->warning( "Couldn't set Separation as value for CF AccessManagementType". $msg );<BR>return undef;<BR>}<BR>$TicketObjItem->SetDue(Format => "Date", Value => $self->TicketObj->Due);<BR>}<BR>
<BR>
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<BR>
Ticket1 is sent in via email with Set-Due: so Ticket1's Due is pulled from the email.<BR>
<BR>
It looks like the Due date is trying to be set, but doesn't actually set it. Ticket1 says:<BR>
<BR>
<DIV class="ticket-transaction dates even">
<TABLE cellSpacing=0 cellPadding=2 width="100%" border=0>
<TBODY>
<TR>
<TD class=type vAlign=top rowSpan=2><A href="http://ricotest.zumiez.com/Ticket/Display.html?id=8322#txn-154538" name=txn-154538><U><FONT color=#0000ff>#</FONT></U></A> </TD>
<TD class=date>Mon Nov 06 18:24:55 2006</TD>
<TD class=description>RT_System - Due changed from Not set to Not set </TD>
<TD class=time-taken></TD>
<TD class=actions> </TD></TR>
<TR>
<TD class=content colSpan=4></TD></TR></TBODY></TABLE></DIV>
<DIV class="ticket-transaction dates odd">
<TABLE cellSpacing=0 cellPadding=2 width="100%" border=0>
<TBODY>
<TR>
<TD class=type vAlign=top rowSpan=2><A href="http://ricotest.zumiez.com/Ticket/Display.html?id=8322#txn-154539" name=txn-154539><U><FONT color=#0000ff>#</FONT></U></A> <A name=lasttrans> </A> </TD>
<TD class=date>Mon Nov 06 18:24:55 2006</TD>
<TD class=description>RT_System - Due changed from Thu Nov 09 16:00:00 2006 to Not set</TD></TR></TBODY></TABLE></DIV>
<BR>
and Ticket2 says:<BR>
<BR>
<TR><TD class=type valign="top" rowspan="2"><A href="http://ricotest.zumiez.com/Ticket/Display.html?id=8323#txn-154535" name=txn-154535><U><FONT face="" color=#0000ff>#</FONT></U></A> <A name=lasttrans> </A> </TD><TD class=date>Mon Nov 06 18:24:54 2006</TD> <TD class=description>RT_System - Due changed from Not set to Not set </TD><TD class=time-taken></TD><TD class=actions> </TD> <BR>
<BR>
So it looks like Due is getting set on Ticket2 before Due is set on Ticket1??? Anyone have any ideas? Should I be doing this differently?<BR>
<BR>
Also, the subject of Ticket2 ends up coming out like "<FONT size=2>Delete RT::Action::UserDefined=HASH(0xb57baa8)->TicketObj->Subject". Any ideas on this either?</FONT><BR>
<BR>
Any help is greatly appreciated.<BR>
<BR>
Thanks,<BR>
Jared<BR>
<BR>
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