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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi everyone. I’m setting up RT 3.6.1 on a Fedora
core 4 server for a small organization. Most of the users will just be
logging in as unprivileged users and submitting tickets via Self Service.
But for some reason I cannot get it to enforce mandatory custom fields in that
view. Under the new ticket page for a privileged user it works fine, but
under Self Service it doesn’t enforce. I searched the archives and
wiki and found other people asking about the same issue but no actual
resolutions posted. Does this work for anyone else? If so, did you
have a work around or is something broken in my configuration?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Also, has anyone seen any modules to insert queue specific instructions
into the new ticket screen? It seems like a pretty basic thing but every
combination of search terms I’ve come up with returns thousands of unrelated
hits.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Mike<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>--</span></font><o:p></o:p></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Michael Lederman</span></font></st1:PersonName><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Director of Information Technology<br>
Alvin Ailey American Dance Theater</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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