<html><body>I spent the day in the RT Essentials book and on the Wiki trying to figure out how to create a custom Template that will autoreply. These autoreplies are in response to a request for information in a sales queue. I've got everything working except that I can't seem to get to a custom value I need into the Template.<br><br>Basically we have a webform that emails the data to RT. I was able to scrape the email and get the values into the custom fields (using ExtractCustomFieldValues) - one of those values is the email address they want to be contacted at. When I try to reference that within a Template like this:<br><br>To: {$Ticket->FirstCustomFieldValue('Email');}<br><br>It returns undef. I know the value is there in the ticket - I can see it on the screen. The field is called Email. So what am I doing wrong? I've researched what I could and fought with it all day - I need some help please!<br><br>Thanks!<br><br>-- <br>"If there were no God, there would be no Atheists." - G. K. Chesterson<br><br>Bill Weaver<br>Director of Engineering<br>Amicus, Inc.<br>512-531-3463<br></body></html>